Nikhil Sharma

Results-driven hospitality professional with 7+ years of experience in luxury 5-star hotel operations across the UAE, UK, and India. Proven expertise in front office leadership, rooms control, VIP guest handling, service recovery, and cross-department coordination. Most recently served as Rooms Controller Supervisor at FIVE Palm Jumeirah, managing inventory, optimizing room allocation, and supporting revenue and guest satisfaction goals.

Seeking a Duty Manager / Front Office leadership role where operational excellence and guest experience are the top priorities.

Rooms Controller Supervisor - FIVE Palm Jumeirah - Dubai, UAE

(2025-03 - 2025-10)

• Managed daily room inventory for 475+ keys, supporting high occupancy and minimizing overbooking risks
• Coordinated closely with Front Office, Housekeeping, Revenue, and Reservations to support smooth arrivals and departures
• Oversaw VIP room blocking, upgrades, and special requests, maintaining brand standards and guest satisfaction
• Supported overbooking control and forecasting, minimizing last-minute operational challenges
• Prepared daily rooms and availability reports to support management decision-making

Front Office Supervisor - Le Royal Meridien Beach Resort & Spa - Dubai, UAE

(2023-03 - 2025-03)

• Led front desk operations during assigned shifts, ensuring seamless check-in and check-out experiences
• Supervised front office associates, providing on-the-job coaching and performance support
• Managed guest complaints and service recovery in line with brand standards
• Ensured cash handling accuracy, billing verification, and night audit coordination
• Acted as first point of contact for VIP guests and special arrangements

Front Office Assistant - Le Royal Meridien Beach Resort & Spa - Dubai, UAE

(2019-06 - 2023-02)

• Delivered consistent guest service at front desk in a luxury resort environment
• Handled reservations, billing, and OPERA PMS operations
• Supported upselling initiatives and guest engagement programs
• Maintained brand standards and guest satisfaction scores

Shift In-Charge - Taj Mahal Hotel - New Delhi, India

(2017-01 - 2019-04)

Night Receptionist - IHG Hotels & Resorts - Edinburgh, UK

(2015-07 - 2016-08)

Multi-Tasking Reception Team Member - Ibis Budget - Edinburgh, UK

(2014-04 - 2015-06)

Bachelor's - Hospitality Management & Tourism - Queen Margaret University (2014-09 - 2015-06)

Diploma - Hospitality Management - Edinburgh College (Granton Campus) (2011-09 - 2014-06)