Nikil Bisen

Mechanical Engineer with 4.5+ years of experience in the automotive industry within Mahindra Group companies. Specialized in SAP MM, BOM management, warranty, service, and manufacturing operations. Skilled in customer complaint resolution, SAP data management, failure analysis, and quality systems (ISO, 5S, Kaizen). Proven track record in improving operational efficiency, ensuring accurate reporting, and supporting smooth plant and service operations.

Assistant Manager - Gromax Agri Equipment (Mahindra Gujarat Tractor)

(2024-11)

Warranty & Service Support Department

• Managed customer complaints and ensured timely resolution to enhance customer satisfaction
• Handled dealer warranty settlements as per company policies
• Conducted failure analysis and organized ORC meetings for improvement
• Managed and validated ITEM score data to ensure accuracy and proper reporting
• Maintained and updated technical documents (service manuals, operator manual, literature, service bulletins, parts catalogues)
• Monitored MIS reports and service data tracking
• Stockyard management – Green Stockyard (All tractors in salable condition)
• Ensured timely service coupon processing and dealer payments
• Acted as Kaizen & DWMS Coordinator, driving continuous improvement initiatives across plant operations
• Performed quality inspections on tractor components and finished products
• Implemented 5S practices and quality standards (ISO 9001)
• Managed shop floor manpower to ensure smooth operations
• Prepared and executed training programs for dealers and mechanics
• Supported spare parts department in billing and BDT order processing for material dispatch to dealers

Diploma Engineer Trainee - Mahindra & Mahindra, Nagpur - Nagpur

(2021-10 - 2024-10)

CENTRAL ENGINEERING SERVICES Department

• Worked on SAP MM module for material and production processes
• Managed BOM creation and updation
• Updated new tractor model BOM in SAP as per user requirements
• Conducted vehicle validation on assembly line
• Prepared daily MIS reports
• Planned procurement activities for BOM validation
• Compared EBOM and SAP data to reduce BOM errors and ensure smooth manufacturing processes
• Worked on AutoCAD for 2D component design and drafting
• Handled Purchase Requisition (PR), service entries, and reservations
• Led shop floor manpower and operations coordination
• Worked as Kaizen & DWMS Coordinator for process improvement
• Control and resolution of forceful issues in SAP operations

B. Tech - Mechanical Engineering - RTMNU University (2024)

Diploma - Mechanical Engineering - MSBTE (2021)

HSC

SSC