1.)
- Name of Employer - KOTAK MAHINDRA BANK
- Department - RCU (Risk Containment Unit)
- Designation – Assistant Manager
- Duration - 25th April 2022 - Till present
Job Description –
- Exception Review& Implementation of Proactive Fraud Control measures.
- Working on Clari5 Real time transaction monitoring" application.
- Working on applications known as NPCI, FRM, BCIF, SEIBEL, FINNACLE
- Monitoring customers profile with current alert generated by system.
- Immediate freezing of accounts and blocking of all the channels
(Internet Banking, Mobile Banking, UPI and Debit Card) in case of suspicious transactions observed.
- Calling the merchant on time and get the amount hold reverse of the fraudulent
transactions occurs in customers account.
- Raising SR (Service Request) for dispute amount.
- Preparing fraud case studies and process to be shared with management.
- Regular updating of SIEBEL.
2.)
- Name of Employer – Infibeam Avenues Pvt Ltd
- Department – Fraud & Risk Management
- Designation - Associate
- Duration – 2nd August 2021 – 22nd April 2022
Job Description –
- Monitoring online transactions on our registered merchants to minimize the Risk of Fraud. (Domestic as well as International).
- Exception reviewing & implementation of proactive fraud control measures.
- Performing Credit Risk reviews on the existing and new merchants.
- Identification and analysis of the high-risk transactions and merchants.
- Analyze trends and maintain proper records of suspicious activities.
- Contacting customers for the confirmation of suspicious transactions
- Maintaining the MIS on fraud cases for improving the efficiency and effectiveness of company systems.
- To ensure the confidentiality of all information collected during investigation.
- Identify system improvements to prevent fraudulent activities.
- Interaction with parties like Customer, merchant, Banks & Cyber police on the frauds.
- Following and acquainting the required guidelines of the authorities like RBI, Acquirer Banks & Issuing banks.
- Preparation of daily activities reports.
- Handling internal as well as external communication through mail
