Nikita Gajakos

Experienced Freight Forwarding and Logistics professional with 7 years of overall experience, including 4 years 9 months of experience in Ocean Export Operations. Skilled in managing end-to-end international shipments, Germany operations, carrier coordination, customer relationship management, and team supervision. Currently working as an Operations Specialist at Crane Worldwide Logistics Pvt.

Ltd., handling ocean export operations, coordinating with global carriers, managing key customer requirements, and guiding a team of 5–6 employees. Experienced in handling complex operational challenges, export documentation, shipment execution, and stakeholder coordination with a strong focus on customer satisfaction and process efficiency.

Operations Specialist – Ocean Export Operations - Crane Worldwide Logistics Pvt. Ltd.

(2025-04)

• Managing complete Ocean Export shipment lifecycle from booking confirmation to final shipment completion.
• Handling approximately 5–6 international ocean export shipments per month for Germany operations.
• Coordinating with global shipping carriers including MSC, OOCL, Maersk, Evergreen, and IILU for booking confirmation, schedules, equipment planning, and shipment execution.
• Managing customer-specific requirements and ensuring smooth end-to-end shipment coordination.
• Leading and guiding a team of 5–6 employees, supporting daily operations and process adherence.
• Monitoring shipment milestones including: Booking confirmation, Documentation cut-offs, SI submission, VGM filing, ETD / ATD updates, Shipment closure.
• Coordinating with customers, overseas agents, transporters, shipping lines, and internal teams.
• Handling operational escalations and ensuring timely resolution.
• Supporting key accounts with proactive communication and shipment updates.

Operations Coordinator - Crane Worldwide Logistics Pvt. Ltd.

(2021-10 - 2025-03)

• Managed international freight forwarding operations including Ocean Export, Ocean Import, Air Export, Air Import, Inland Transportation, and Non-job shipments.
• Handled billing activities for key customers including IAC, INALFA, and ADIENT.
• Created invoices using TMF (Transportation Management for Forwarders) system.
• Prepared packing lists and export documentation for international locations including Brazil, London, and Frankfurt.
• Coordinated shipment bookings with various carriers according to customer loading schedules.
• Submitted Shipping Instructions and VGM for FCL shipments.
• Prepared destination pre-alerts including: Sea Waybill, House Bill of Lading, Commercial Invoice, Packing List, Customs clearance documents.
• Managed compliance activities: AMS Filing, ISF Filing, ACI Filing, FMC Coordination, ECR & SDF Uploading.
• Maintained shipment trackers including loading dates, cut-offs, ETD, and ATD updates.
• Prepared weekly operational reports for management.

PGDBM - Centre for Management | ABE, UK (2013 - 2013)

B.Com - Mumbai University (2009 - 2009)

HSC - S.N.D.T College | Mumbai University (2006 - 2006)

SSC - Saraswati Mandir School | Maharashtra Board (2004 - 2004)