Programme Assistant / Programme Operations Specialist | L&D & Executive Education at SPJIMR (S.P. Jain Institute of Management & Research) (2023-08 – Present)
- Coordinated and scheduled 20+ Management Development Programmes (MDPs) annually, managing end-to-end logistics including calendars, invitations, participant materials, and stakeholder communications for senior corporate leaders
- Supported full deployment of talent development programmes and onboarding learning journeys, partnering with faculty, corporate HR leaders, and cross-functional teams to ensure seamless delivery
- Hosted and moderated 40+ live virtual sessions across Zoom, MS Teams, Cisco Webex, and Google Meet, serving as primary point of contact for platform-related queries and real-time technical support
- Acted as LMS administrator (Moodle, Board Infinity) managing learner enrolments, registrations, permissions, and group assignments across platforms
- Generated and maintained reports on enrolment rates, session attendance, completion rates, and post-programme survey results to inform continuous programme improvement
- Maintained the Talent Development and Engagement Activities Calendar, ensuring all sessions were accurately tracked and communicated to participants and facilitators
- Leveraged digital and AI-supported tools to streamline programme delivery, improve learner engagement, and drive operational efficiency
- Resolved real-time operational and technical challenges during live sessions, maintaining consistently high participant satisfaction
- Recognised by Global CHRO of a leading pharmaceutical organisation for exceptional contribution to a Leadership Excellence Programme
Admission Manager at Ryan International School (2022-10 – 2023-08)
- Managed end-to-end admissions lifecycle and consistently achieved monthly enrolment targets through structured counselling and relationship management
- Improved lead-to-admission conversion rates by building partnerships and executing outreach initiatives to generate new admission pipelines
- Maintained detailed admission records and generated weekly pipeline reports for management review
Relationship Manager at Apeejay School (2021-07 – 2022-10)
- Managed student engagement initiatives including events and webinars, acting as liaison between parents, vendors, and management
- Achieved 70% of annual targets within the first quarter through proactive stakeholder engagement and structured communication
Academic Counsellor at T.I.M.E. (Triumphant Institute of Management Education) (2018-08 – 2021-07)
- Provided personalised career counselling to walk-in students and working professionals for competitive exams including CAT, CET, and Bank PO
- Assessed student profiles and recommended appropriate course programmes based on individual academic goals and career aspirations
- Converted walk-in enquiries into enrolments through structured counselling sessions and consistent follow-up engagement
- Collaborated with centre team to achieve monthly and annual enrolment targets, contributing to overall centre revenue growth
- Managed end-to-end enrolment process including documentation, fee collection, and student onboarding
- Maintained accurate records of walk-in enquiries, counselling outcomes, and conversion rates for centre reporting
