Nikitha S

Compliance and operations professional with over 4 years of experience in compliance auditing, risk management, payroll operations, and financial accounting. Currently working with Amazon, handling US DOT, OSHA, and fleet compliance audits while consistently maintaining SLA performance above 98%. Experienced in coordinating with cross-functional teams, improving operational processes, and managing high-volume workflows with accuracy and efficiency.

Strong understanding of compliance standards, stakeholder management, and process optimization. Currently pursuing an Executive MBA from Christ University.

Senior Associate – Compliance Operations, Audits & Risk Management at Amazon (2024-01 – Present)

• Executed end-to-end compliance and operational audits for Amazon US processes covering US DOT, OSHA, DVIR, MVR, and TOM regulations, maintaining SLA achievement consistently above 98%.
• Conducted 700+ vehicle, fleet, and operational audits; performed root-cause analysis on policy violations that reduced recurring defects by ~75% and minimized operational escalations.
• Served as primary POC for OSHA audit operations, managing and mentoring a team of 8–10 associates to improve audit productivity and reporting quality.
• Performed Quality Analysis (QA) for Internal OSHA Audits (2026), validating audit findings, ensuring documentation accuracy, and supporting operational governance.
• Partnered with cross-functional stakeholders (Safety, Legal, Payroll, HR, Benefits, third-party administrators) to resolve high-priority compliance cases and streamline workflows.
• Led process improvement initiatives through data-driven defect trend analysis and automation support, significantly reducing turnaround time and operational inefficiencies.
• Managed employee leave and compliance cases by reviewing medical and regulatory documentation in alignment with federal/state laws and Amazon policy frameworks.
• Prepared and maintained SOPs, audit documentation, compliance trackers, and stakeholder dashboards; delivered onboarding and knowledge-transfer sessions for new hires.
• Operated across 15+ platforms including Salesforce, FADV, REACH, AMERIT, FLEETPRIDE, FLEET INSIGHT, WEBRENCH, RECORD360, PACCAR, PENSKE, and KAAGZAAT.

Payroll & Compliance Associate at Blue Tree Consultancy (2023-01 – 2024-01)

• Managed end-to-end payroll processing for major clients (Flipkart, Myntra, F1, Jeeves), covering paysheet preparation, salary reconciliation, attendance validation, and overtime calculations.
• Ensured statutory compliance with PF, ESI, PT, and Income Tax regulations; managed payroll compliance for 50+ vendors with high accuracy and on-time delivery.
• Prepared Pay Registers, CTC Masters, statutory reports, and Monthly MIS dashboards; conducted payroll reconciliations to minimize discrepancies and maintain process integrity.
• Coordinated with clients and vendors on payroll operations, statutory filings, escalation resolution, and payment release within defined timelines.

Accounts & Operations Associate at Medi Ortho Link (2022-01 – 2023-01)

• Managed day-to-day accounting and financial operations for 70+ healthcare and pharma clients using Tally Prime, Pharma, and Marg software.
• Processed and validated invoices, billing transactions, and financial records; maintained books of accounts including sales, purchases, inventory, and payment tracking.
• Performed financial reconciliation and generated MIS reports, compliance trackers, and operational documentation with high accuracy and confidentiality.

Business Development & Client Relations Associate at Indian Educational Services (2021-01 – 2022-01)

• Generated and qualified leads through diversified outreach strategies, contributing to increased customer acquisition and improved service conversion rates.
• Maintained accurate CRM records of customer interactions, follow-ups, and lead pipeline status; coordinated with internal teams for timely client onboarding and query resolution.

Internship | Customer Retention & Subscription Support Associate at The Times of India (2021-01 – 2021-12)

• Analyzed subscription data and engagement trends to identify churn reasons and recommend targeted retention strategies, supporting subscriber recovery initiatives.
• Communicated product value, renewal plan benefits, and discount offerings to diverse customer segments across regional language backgrounds.

Master of Business Administration (Executive MBA) in Business Strategy, Operations & Organizational Leadership – Christ University, Bengaluru (2023-01 – 2025-01)

Bachelor of Commerce (B.Com) – BMS College of Commerce and Management, Bengaluru (2019-01 – 2022-01)