Nikitha Tripathy

Results-driven IT professional with 2+ years of experience at Accenture in application development, software testing, production support, and Agile delivery of enterprise Microsoft applications. Skilled in C#, .NET Core, SQL Server, Azure DevOps, functional testing, defect tracking, and issue resolution. Strong communicator with proven experience collaborating with clients, stakeholders, and cross-functional teams.

Possess excellent customer service, problem-solving, and verbal and written communication skills, making me well-suited for international voice process, customer support, technical support, and client-facing roles.

Associate Software Engineer - Accenture Solutions Pvt Ltd - Hyderabad

(2022-11 - 2025-02)

• Developed and enhanced C#/.NET Core modules for enterprise Microsoft application - CompassOne following object-oriented design and SOLID principles, supporting multiple releases in an Agile environment.
• Communicated with internal stakeholders and global teams to understand requirements, provide project updates, and resolve application-related issues through calls, emails, and virtual
• Designed and performed functional, regression, and unit testing, identifying and resolving defects to improve application stability.
• Debugged, refactored, and optimized existing codebases, reducing production issues during deployment cycles.
• Worked with Azure DevOps and CI/CD pipelines to support build, test, and release processes.
• Handled production support activities by analyzing user-reported issues, providing timely resolutions, and ensuring a positive customer experience through effective problem-solving and communication.
• Delivered high-quality customer support by responding to queries, troubleshooting technical concerns, and coordinating with cross-functional teams to achieve quick issue resolution within defined service levels.

Internship - Ethical EduFabrica Pvt Ltd - New Delhi (Remote)

(2021-06 - 2021-07)

• Designed and developed an IoT-based temperature and humidity monitoring system using ESP8266 microcontroller and DHT temperature and humidity sensors, enabling real-time environmental data collection and monitoring.

Bachelor of Technology (B.Tech) - EECE - GITAM UNIVERSITY (2022)