Technology Operation - L3 (Enterprise Master Data & Data Governance) at Maersk Global Service Centre, Pune (2021-07 – Present)
- Led enterprise Master Data operations across Customer, Vendor, and Vessel domains, enabling uninterrupted business operations for 25,000+ global users while consistently delivering 96% SLA.
- Strengthened enterprise data governance by driving proactive data quality initiatives, enabling trusted business data for faster and more informed decision-making.
- Spearheaded AI-driven automation using Microsoft Copilot, reducing manual reporting effort and providing leadership with actionable operational insights.
- Improved service resilience by leading Incident, Problem, and Change Management initiatives that minimized recurring issues and enhanced business continuity.
- Established robust access governance and control mechanisms, improving compliance, reducing operational risks, and strengthening enterprise security.
- Influenced cross-functional stakeholders across business, technology, and vendor teams to deliver operational excellence, governance improvements, and sustainable process enhancements.
- Championed a culture of continuous improvement by identifying automation opportunities that increased efficiency, reduced operational overhead, and elevated customer experience.
IT-Analyst (Master Data and Enterprise Application) at Maersk Global Service Centre, Pune (2013-03 – 2021-07)
- Managed enterprise Master Data platforms supporting critical business functions, ensuring high availability and reliable data services across global operations.
- Led service delivery for Customer, Vendor, Vessel and Deadline applications, consistently meeting business SLAs while minimizing operational disruptions.
- Drove Root Cause Analysis initiatives that improved application stability, reduced recurring incidents and enhanced operational reliability.
- Designed and implemented enterprise-wide access governance, strengthening data security, audit compliance and process standardization.
- Partnered with global vendors and business stakeholders to successfully deliver application enhancements aligned with evolving business priorities.
- Built knowledge management and capability development frameworks that improved team productivity, accelerated onboarding and standardized operational excellence.
- Successfully transitioned Customer Master Data operations from London to Pune, ensuring zero business disruption and maintaining stakeholder confidence throughout the transition.
Business Analyst at Maersk Global Service Centre, Pune (2011-09 – 2013-03)
- Analysed complex business data and trends to provide actionable insights, supporting strategic decision-making and improved business performance.
- Developed and implemented comprehensive business process models and enhancements, driving efficiency and eliminating operational bottlenecks across departments.
- Led cross-functional teams through complex project initiatives, ensuring alignment with organizational goals and timely delivery.
- Facilitated stakeholder workshops to gather and translate business requirements into high-impact technical specifications.
- Ensured successful project delivery and documented success stories and lessons learned for future initiatives.
Financial Controller at Maersk Global Service Centre, Pune (2008-11 – 2021-09)
- Managed financial controlling and reporting processes using SAP BW and HFM, enabling accurate financial reporting and informed business decisions.
- Partnered with external auditors and global finance teams to deliver compliant year-end reporting, ensuring timely statutory and regulatory submissions.
- Collaborated with headquarters in Copenhagen to support global financial close, strengthening governance and maintaining reporting accuracy during critical reporting cycles.
- Led the successful transition of HFM controlling activities to Pune, ensuring business continuity, operational stability, and earning the Award of Excellence.
