Nilakhi Sarma

Dynamic professional with extensive experience in customer relations, training, and front office management: Proven ability to foster client loyalty, conduct effective training sessions, and streamline administrative operations. Strong verbal and written communication skills combined with excellent organizational and time management capabilities, ensuring efficiency and productivity in all tasks.

Center Coordinator at Sip abacus (2025-10 – Present)

• Maintained organized filing systems, both physical and digital, ensuring easy access to information
• Managed daily front office operations, including reception, visitor management; and telephone communications
• Assisted in organizing company events and meetings, contributing to effective communication and collaboration
• Managed daily center operations and administrative workflows to ensure seamless service delivery and optimal facility utilization.

front office executive at Frankfinn Institute of Air Hostess (2025-09 – 2025-09)

• Streamlined front office operations, enhancing efficiency by 20% through improved visitor management and communication processes
• Provided exceptional customer service, resulting in a 15% increase in client satisfaction ratings during tenure
• Coordinated and organized various company events, facilitating effective collaboration and communication among departments
• Maintained accurate and accessible student records, improving data retrieval time by 30% through the implementation of efficient filing systems

Bachelor of arts – Dcb Girls College, Dibrugarh University (2017 – 2020)

master of arts – J.B College; KKHSOU (2021 – 2023)

Post Graduate Diploma in Computer Application – Institute of Computer Education (2019 – 2020)

– Govt: Industrial Training Institute, Titabor (2022 – 2024)