Nilam Gadekar

To obtain a Cabin Crew position where I can contribute to delivering outstanding in-flight service, ensure passenger safety and comfort, and uphold the airline's brand image with professionalism, confidence, and service excellence.

Reception and Services - Aradhyam Restaurant, Pune - Pune

(2022-01 - 2022-07)

• Welcomed guests and provided menus
• Managed table allocation and ensured guest satisfaction
• Took customer orders and coordinated with kitchen staff
• Handled billing and payments efficiently

Senior Receptionist - Hotel Emerald Tree, Pune - Pune

(2023-01 - 2023-10)

• Coordinated with housekeeping and maintenance teams.
• Supervised and trained junior reception staff.
• Resolved guest complaints and ensured satisfaction.
• Managed billing, cash handling, and daily reports.

Banquet and Sales Manager - Aishwaryaam Banquet Hall

(2023-12 - 2024-06)

• Coordinated events and sales inquiries
• Ensured client satisfaction and event success
• Managed vendor communication and event logistics
• Supervised banquet staff and ensured timely service

Assistant Food and Bar Manager - Hotel Emerald Tree - Pune

(2024-08)

• Supervised daily restaurant and bar operations, ensuring smooth service flow.
• Coordinate with kitchen and bar staff for quality and timely service.
• Handle VIP guests, manage team briefings, and solve real-time customer complaints.
• Monitor inventory, bar hygiene, and daily sales reports.
• Maintain high service standards under pressure during busy hours.

Diploma - Aviation Hospitality Travel and Tourism Management - Let's Fly Institute Kharadi, Pune (2021)

HSC - Mahatma Gandhi Junior College, Pravaranagar (2020)

SSC - Mahatma Gandhi School, Pravaranagar (2018)