Nilam Gadekar
Reception and Services
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About
To obtain a Cabin Crew position where I can contribute to delivering outstanding in-flight service, ensure passenger safety and comfort, and uphold the airline's brand image with professionalism, confidence, and service excellence.
Experience
Reception and Services - Aradhyam Restaurant, Pune - Pune
(2022-01 - 2022-07)
- Welcomed guests and provided menus
- Managed table allocation and ensured guest satisfaction
- Took customer orders and coordinated with kitchen staff
- Handled billing and payments efficiently
Senior Receptionist - Hotel Emerald Tree, Pune - Pune
(2023-01 - 2023-10)
- Coordinated with housekeeping and maintenance teams.
- Supervised and trained junior reception staff.
- Resolved guest complaints and ensured satisfaction.
- Managed billing, cash handling, and daily reports.
Banquet and Sales Manager - Aishwaryaam Banquet Hall
(2023-12 - 2024-06)
- Coordinated events and sales inquiries
- Ensured client satisfaction and event success
- Managed vendor communication and event logistics
- Supervised banquet staff and ensured timely service
Assistant Food and Bar Manager - Hotel Emerald Tree - Pune
(2024-08)
- Supervised daily restaurant and bar operations, ensuring smooth service flow.
- Coordinate with kitchen and bar staff for quality and timely service.
- Handle VIP guests, manage team briefings, and solve real-time customer complaints.
- Monitor inventory, bar hygiene, and daily sales reports.
- Maintain high service standards under pressure during busy hours.
Education
Diploma - Aviation Hospitality Travel and Tourism Management - Let's Fly Institute Kharadi, Pune (2021)
HSC - Mahatma Gandhi Junior College, Pravaranagar (2020)
SSC - Mahatma Gandhi School, Pravaranagar (2018)
