Nilesh Ghosh

Results-driven Senior CRM & Post Sales Manager with 17 years of experience in Real Estate CRM, Post Sales, Collections, Registration, Possession & Handover, Banking Coordination and Customer Experience. Experienced in managing end-to-end customer lifecycle and coordinating with Sales, Finance, Legal, Accounts and Construction teams.

Manager – Post Sales & Customer Care - Jai Vinayak Group

(2022-03)

• Lead CRM, Collections and Backend Operations.
• Manage receivables, payment follow-ups and monthly collection forecasts.
• Coordinate with Sales, Accounts, Finance, Legal and Construction.
• Manage registrations, possession and customer handovers.
• Handle customer escalations and banking coordination.
• Broker/Associate management, Bank Loan Process & Seek after disbursement with bankers, Reconciliation & Team management.
• Verifying & approving Agreement & Permission to Mortgage. Prompt registration of Sale Agreements and Sale Deeds.
• Verifying demand letter execution for all clients, with regular reminders, for the customers whose payments are crossing the deadline.
• Preparation and presentation of MIS reports of assigned processes on scheduled basis.

Senior Customer Relationship - Sugam Homes

(2019-01 - 2022-02)

• Managed post-sales operations, customer collections, agreement registration, bank coordination and Farvision ERP.

Senior Commercial Officer – Post Sales - NK Realtors

(2013-04 - 2018-11)

• Managed post-sales documentation, collections, MIS, possession and developer coordination.

Accounts Executive - Baba Hi-Tech Pvt. Ltd.

(2011 - 2013)

Accountant - Bhushan Polymers

(2009 - 2010)

Accounts Assistant - Swarnabhumi Developers Ltd.

(2009 - 2009)

Audit Assistant - N.K.D & Co.

(2008 - 2008)

Bachelor of Commerce - Commerce - University of Burdwan (2007)