Nilesh Ingale

Major Incident Manager with 3.5+ years of experience managing high-priority incidents in enterprise IT environments. Experienced in leading bridge calls, coordinating cross-functional teams, communicating with stakeholders, and ensuring rapid service restoration during critical outages. Strong background in incident management, root cause analysis, problem management, change management, and continuous service improvement.

Known for remaining calm under pressure, driving collaboration across teams, and minimizing business impact during major incidents.

Major Incident Manager - ANTS IT Solutions Private Limited

(2024-06)

• Managed Severity-1 and critical business-impacting incidents, ensuring timely service restoration and minimal operational disruption.
• Led bridge calls involving infrastructure, application, database, network, and vendor teams during major incidents.
• Provided timely updates to stakeholders and senior management, ensuring transparency throughout the incident lifecycle.
• Conducted Post Incident Reviews (PIR) and Root Cause Analysis (RCA) sessions to identify preventive actions and reduce recurring issues.
• Worked closely with Problem Management and Change Management teams to improve service stability and operational efficiency.
• Ensured adherence to SLA targets and maintained accurate incident documentation and reporting.

Major Incident Manager - Integreon

(2022-12 - 2024-05)

• Managed end-to-end incident lifecycle activities for critical business applications and services.
• Acted as the primary escalation point for major incidents, coordinating technical teams to restore services quickly.
• Facilitated incident review meetings and ensured effective communication between technical teams and business stakeholders.
• Performed root cause analysis and collaborated with support teams to implement preventive solutions.
• Worked with Change Management teams to assess risks associated with planned deployments and system changes.
• Monitored incident trends and identified opportunities for process improvement and service enhancement.
• Prepared incident reports and performance dashboards for leadership review.
• Maintained stakeholder confidence through clear communication during high-priority incidents.

Bachelor of Management Studies - Finance - Mumbai (2022-06)

Higher Secondary Certificate - Mumbai (2019-02)

Secondary School Certificate - Mumbai (2017-03)