Nilesh Surwade

As a Service Now Technical Lead and BMC Remedy Solution Consultant, I have impressive technical skills and expertise in two leading enterprise software solutions. My role involves leading technical teams and collaborating with cross-functional teams to design, develop, and implement effective solutions for clients.

As a Service Now Technical Lead, I am responsible for overseeing the technical aspects of Service Now implementations, upgrades, and enhancements. I have in-depth knowledge of Service Now's platform and its various modules, such as IT Service Management (ITSM), and IT Operations Management (ITOM). I work closely with the team to develop customized workflows, business rules, and integrations to meet clients' specific needs.

I also ensure that the ServiceNow platform is configured and maintained correctly to ensure optimal performance and scalability.

In addition to ServiceNow expertise, I am also a BMC Remedy Solution Consultant. This means that I have extensive knowledge of BMC Remedy's IT Service Management (ITSM) platform, including incident, problem, and change management. I had work with clients to identify their business needs and develop customized solutions using the BMC Remedy platform. I also ensured that BMC Remedy is configured and maintained correctly to ensure optimal performance and scalability.

My combined expertise in both ServiceNow and BMC Remedy makes me a valuable asset to any organization. I have the ability to understand and analyze complex business requirements and have the technical skills necessary to develop and implement effective solutions. My leadership skills allow me to effectively manage technical teams and collaborate with cross-functional teams to achieve successful outcomes.

My dedication to staying up-to-date with the latest industry trends and advancements also ensures that I can provide clients with the most innovative and effective solutions.