Nilesh Wankhede

High-energy professional, successful in achieving business growth objectives in a rapidly changing environment with excellent communication, analytical and problem-solving skills.

Experience in deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory and ensuring portfolio quality of relationship. Effective in resolving customer disputes within a speculated time, ensuring speedy resolution of inquiries & grievances to maximize client satisfaction levels. Capabilities in reviewing markets and investment outlooks for various asset classes, ensuring that investment menus remain contemporary and competitive.

Motivated and retained a sustainable network of channels to generate leads and sales through cross-selling. Monitored portfolio performance of clients, ensured compliance with statutory requirements laid by acts governing regulations.

Sales Manager - Uday enterprises

(2021-01)

• Handling a team of 10 Executive and getting the sales done for Personal loan and Car loan.
• Converting a leads into sales from provided data.
• Mentoring the new team member, distributing the target and keeping a close track on the same.
• Cold calling on given data and convert the leads.
• Interact with banks and various financial institute for successful disbursement for loan.
• Managing end to end conversation with customer.

e-Relationship Manager - ICICI Bank

(2019-12 - 2020-12)

• Engaging with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details
• Maintaining call handling as per defined standards & accurate resolution for customer queries
• Preparing Profile of customers in order to aid right cross-servicing of bank products
• Finished cross-sell of products basis profiling and engagement
• Penetration of products across groups
• Achieved sales across all product segments-TPP, Assets, Cards and so on
• Using triggers to track maturity of FD's, movement of CASA balances and so on and avoided outflow
• Successfully generated income & revenue at a customer level

MMS - Management - VIVA Institute of Management and Research, Mumbai University (2016 - 2018)

BCOM - Commerce - Viva College, Mumbai University (2015 - 2015)

HSC - Viva College, Maharashtra Board (2012 - 2012)

SSC - Expert's International High School, Maharashtra Board (2010 - 2010)