Senior Personal Banker and Manager - YES BANK
(2025-12-18)
- Processes account opening, account maintenance & account closure related formalities as per YBL process.
- Handles customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
- Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
- Manages Local Vendors /agency relationships to ensure smooth execution of transaction.
- Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency.
- Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office.
- Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.
Senior Marketing Manager - CETPA INFOTECH PvtLtd.
(2022-05-01 - 2025-12-12)
- Conducting seminars and workshops in coordination with colleges and institution
- Design presentations and other promotional materials required for branding of the business.
- Identify and develop new business opportunities new to organization.
- Collaborate with stakeholders to gather requirements and ensure we have the correct level of information to make confident investments in the product.
- Extract and analyze data through SQL queries to build and execute quality improvement initiatives and strategies. Supporting Product Marketing, Customer Success & Key Stakeholders.
- Convert viable prospects to active clients (members), leading the full sales conversation through to the transition of new clients to the account management team.
Management Trainee–Project Manager Tech Develop Initiatives - HDFC Bank
(2021-08-30 - 2022-04-30)
- Led the Direct Payment Product and Sales team in the Debit Card Segment, contributed on projects for digital platforms integration, ensuring timely execution &quality.
- Responsible for stakeholder communication &end-to-end alignment of project, resulting in40% faster delivery& implementation.
- Drive cross-functional programs/projects to deliver business value and improve processes, reduce costs, and increase customer adoption.
- Engage stakeholders globally, demonstrating business acumen and effective communication to drive change and implement business proposals.
- identified gaps post Go Live &gathered feedback to conduct appropriate user training/contact programs with support from Team Leads.
- Integrated APIs(Application Programming Interface) for the bank, along with coordinating with the BTG and BCG teams.
Market Research Intern - A1 Hitech Healthcare Pvt
(2020-04 - 2020-05)
Summer Internship
- In-depth market study and research on the emergence & upcoming trends of Telemedicine.
- Created& piloted business plan based on few strategic scenarios with probable solutions leading to increased sales volume by11%.
- Created and managed marketing aspects of plan, like customer trends, market growth, positioning and promotions leading to increase in profits by7%.
Quality Intern - Jubilant GenericsLtd
(2017-06 - 2017-07)
- Quality Control Department-Instrumental Analysis of anti-hypertensive drugs.
- Analytical test procedures and result analysis for drugs like Valsartan tablets and Spironolactone.
HR Intern - Atul Nursing Home
(2018-07 - 2018-09)
- Responsible for end-to-end employee lifecycle including hiring of hospital staff and defining their work profiles.
- Strategized and planned the manpower to ensure effective treatment of patients.
