Software Consultant - Capgemini - Mumbai
(2025-11)
Client: General Electric (Vernova)
- Monitoring end-user requests via USU (Aspera) tool.
- Overseeing license pools for Microsoft, Tableau, DocuSign, and other specialized software (Minitab, Oracle Crystal Ball, Nitro PDF, JMP, Alteryx Designer, MSDN, Adobe, JetBrains, Docker, Mirantis Lens, BlueBeam, Lucidchart).
- Conducting license creation, clearing, and updates across multiple platforms.
- Performing license clean-up activities to maintain compliance and efficiency.
- Managing subscriptions and servers within license pools.
- Uploading invoices through Pyracloud (SoftwareOne Portal).
- Validating and approving vendor-related software requests via BuildSmart (VSE).
- Reviewing new PBR requests through GE MyTech portal, with validation from Enterprise Architects and Cybersecurity teams.
- Handling and resolving incidents in ServiceNow.
- Classifying software into whitelist and blacklist categories based on Enterprise Architect feedback.
- Ensuring compliance through continuous license monitoring and validation activities.
- Managing licenses and subscriptions for Nuclear Business line products, including Perfect IT, True Context, 3KeyMaster, AFT, NIST Refprop, Tanium, IRT Suite, HRA, and EPRI, etc.
Consultant - Capgemini - Mumbai
(2024-01 - 2025-10)
Internal Project: Capgemini
- Achieved 99% compliance in 2025 for the top 15 software applications through the Nexthink campaign.
- Attained 100% compliance for Adobe end-of-life products in 2025.
- Reached 99% compliance for Microsoft end-of-life products, including Visio, Project, Visual Studio, and Office, in 2025.
- Conducted testing on Intune packages.
- Executed testing on ServiceNow SAMPro.
- Prepared Shift-left data for the Industrialisation team.
- Implemented application blocking via BeyondTrust.
- Preparing monthly version reports for key applications such as Office-365, Adobe, Google Chrome, 7-Zip, Notepad++, etc & maintaining it on the master tracker.
- Ensuring all software versions are up-to-date, documented, and compliant with organizational standards.
Associate Consultant - Capgemini - Mumbai
(2022-10 - 2023-12)
Internal Project: Capgemini
- Managing catalog entries, including pre-approved items and demand validation.
- Integration of Service Central with Eracent Catalog (project planning).
- Allocation and de-allocation of licenses.
- Administration of Office 365 licenses.
- Monitoring license pool consumption, reconciliation, and buffer checks for top publishers (Microsoft, Adobe, Think-Cell, UiPath, Efficient Elements).
- Defining license metrics (per user, per device, per core, floating, chassis, etc.) based on software nomenclature.
- Ensuring accurate inventory maintenance.
- Identifying and removing unauthorized, illegal, or cracked software.
- Conducting entitlement checks for clients and risk management.
- Validating End-of-Life (EOL) products and guiding business units toward feasible upgrades to mitigate compliance risks.
- Supporting ISO audit drives and adherence to the RACI matrix.
- Verifying software usage policies to streamline Software Asset Management (SAM).
- Enhancing Service Central KPIs, MTTR, OLAs, and SLAs.
- Improving Service Request Management through demand, incident, and change management tasks.
- Supporting business partners in achieving performance targets.
- Software indexing and ELP reporting.
- Developing queries in Power BI and SSMS for insights.
- Overseeing software lifecycle management.
- Driving compliance initiatives with potential cost savings through license entitlement verification, in collaboration with Legal and Cybersecurity teams.
- Conducting BeyondTrust testing for security assurance.
Senior Analyst - Capgemini - Mumbai
(2021-01 - 2022-09)
Internal Project: Capgemini
- Driving cost-saving initiatives through license optimization and entitlement validation.
- Ensuring software compliance with organizational policies and regulatory standards.
- Raising awareness of software usage policies across end-users.
- Validating purchase orders, license certificates, and vendor invoices to ensure accuracy.
- Removing risks by managing unauthorized or non-compliant software.
- Preparing weekly and monthly reports using Power BI and ServiceNow dashboards.
- Achieving and maintaining KPIs such as MTTR and CSAT within ServiceNow.
- Conducting software indexing and reconciliation for accurate reporting.
- Supporting continual service improvement through demand management and SLA/OLA tracking.
- Handling ITSM request management and end-user queries.
- Adding and validating software items in the ServiceNow Product Catalog and Eracent Catalog.
- Coordinating with the packaging team for self-service pre-approved catalog progress.
- Managing pre-purchase validations and packaging requests.
- Designing and explaining SAM forms to stakeholders.
- Preparing SOPs for SAM processes to standardize operations.
- Uploading contracts on Eracent and maintaining license records.
- Supporting activation and troubleshooting of license keys and server details with service desk engineers.
- Conducting license consumption, reconciliation, and EOL product testing on Eracent.
- Sending reminder emails to end-users regarding license expiration, support, maintenance, and renewals.
- Downloading purchased software and maintaining asset allocation repositories.
- Managing Office 365 workflows.
- Creating knowledge articles realated to SAM Processes & Improvements in ServiceNow for better end-user experience.
- Implementing freeware automation workflows.
Analyst - Capgemini - Mumbai
(2018-12 - 2020-12)
Internal Project: Capgemini
- Resolving end-user queries related to software assets and inventory.
- Managing software installation request through the BMC Remedy Tool.
- Mapping PC surrender request using the allocation tracker to ensure proper asset reallocation.
- Uploading contracts and confirming license details for compliance.
- Validating purchase orders and partnership agreements to ensure accuracy.
- Maintaining detailed records of purchase orders for audit and tracking purposes.
- Coordinating with vendors to streamline procurement, renewals, and license confirmations.
- Ensuring timely communication with external partners for smooth operations.
- Performing software indexing to maintain accurate inventory records.
- Supporting compliance and optimization through structured asset tracking.
Electrical Design Engineer - Karant Electricals, Pvt Ltd - Mumbai
(2018-05 - 2018-12)
Client: Chaitanya Electric Works
- Analyzing and maintaining tender records for accuracy and compliance.
- Preparing cost estimations and supporting documentation.
- Coordinating with Deputy Engineers to ensure tender achievement and project alignment.
- Participating in BNI Connect meetings for collaboration and updates.
- Reviewing and analyzing project drawings to ensure feasibility.
- Conducting site visits to monitor progress and support completion of work.
- Performing measurements and analysis of electrical materials on government sites.
- Verifying cabling length, earthing systems, high mast lighting poles, MCCB & MCB installations for accuracy.
- Maintaining purchase records for electrical work, including invoices, work oraders and related documentation.
- Ensuring proper tracking and validation of procurement activities.
- Daily follow-ups with maintenance engineers at government sites such as India Post (Azad Nagar, Andheri & Worli), Sales Tax Office (Mazgaon) and Collector Office (Bandra).
