Customer Support Officer - Lester
(2018-04 - 2019-08)
- Handled high-volume inbound calls from U.S.-based customers, providing information and support regarding specific magazines.
- Matched customers with relevant magazines based on their job titles, ensuring the publications aligned with their professional needs.
- Consistently achieved or exceeded monthly targets for magazine and customer engagement.
- Maintained a 100% delivery success rate, ensured accurate customer data verification to improve targeting and magazine relevance.
- Provided excellent customer service, contributing to high satisfaction and repeat engagement.
Sr.Assoc-Account Management - Sutherland
(2019-08 - 2023-05)
- Handled customer calls and chat support to resolve inquiries and concerns related to international remittance transactions.
- Promoted to the Escalation Department for strong performance and domain expertise.
- Investigated and resolved complex remittance escalations, working on backhand systems to mitigate fraud, money laundering, and regulatory risks.
- Made informed decisions to authorize remittance processing or terminate accounts in accordance with global compliance and security policies.
Sr.Executive Management - Capita India
(2023-08 - 2024-05)
- Handled inbound calls for a major telecom company, assisting customers with network-related issues, billing inquiries, and reporting fraudulent device purchases.
- Delivered end-to-end resolution by coordinating with internal teams, and ensuring accurate and timely solutions.
- Maintained proactive follow-ups with customers until their concerns were fully resolved, aiming for first-call resolution and high customer satisfaction.
Talent Acquisition Specialist - Taskus
(2025-01 - 2025-12)
- Managed the end-to-end recruitment for assigned roles, from job posting and sourcing to final selection and on-boarding.
- Conducted resume screening, phone interviews, and coordinated interview schedules with hiring managers and interview panels.
- Utilized multiple sourcing channels—including job boards, social media platforms, networking, referrals, and talent databases—to build strong candidate pipelines.
- Administered and evaluated pre-employment assessments using the Harver tool to support data-driven hiring decisions.
- Provided hiring recommendations based on interview feedback, assessment results, and candidate evaluation metrics.
- Ensured all recruitment activities were conducted in compliance with labor laws, company policies, and internal hiring standards.
- Successfully handled a high-volume workload, managing 60–70 recruitment batches weekly.
- Recognized with R&R awards for outstanding performance over a six-month period.
