Store Manager - HealthKart (Bright Nutricare Pvt. Ltd.) - Jamshedpur, Jharkhand
(2023-06)
- Manage end-to-end store operations including sales, inventory, staff scheduling, and customer engagement
- Lead, train, and motivate store team to consistently achieve monthly and annual sales targets
- Analyze sales trends and forecast demand to plan inventory and promotional activities
- Ensure high standards of customer service and efficiently resolve customer escalations
- Maintain store hygiene, visual merchandising standards, and compliance with company policies
- Coordinate with warehouse and Head Office for stock replenishment and operational support
- Monitor KPIs such as Conversion, ATV, and UPT to improve store productivity
Assistant Store Manager - BIBA - Delhi
(2020-08 - 2023-06)
- Supported Store Manager in daily store operations and business planning
- Managed store accounts, billing, and cash handling responsibilities
- Assisted in manpower planning, shift scheduling, and team performance tracking
- Executed sales strategies to achieve revenue and KPI targets
- Delivered excellent customer service and maintained strong customer relationships
- Ensured VM standards and operational compliance on the shop floor
Assistant Store Manager - Wildcraft - Delhi
(2016-04 - 2020-06)
- Assisted in daily store operations, sales execution, and customer handling
- Supported planning and execution of sales targets and promotional activities
- Maintained inventory accuracy and proper stock display standards
- Handled customer queries and complaints professionally
- Coordinated with team members to ensure smooth store functioning
Customer Service Associate - Zodiac Clothing Company - Delhi
(2015-11 - 2016-03)
- Delivered personalized customer service to increase repeat business
- Achieved store sales targets through effective selling techniques
- Assisted management with operational and merchandising activities
- Maintained customer satisfaction and store presentation standards
Customer Relationship Officer (CRO) - Harmony Pvt. Ltd. - Delhi
(2015-02 - 2015-11)
- Managed customer interactions and relationship-building activities
- Supported sales and service delivery initiatives
- Assisted customers with product and service-related queries
Cashier - Go Foodiezz - Kolkata
(2012-03 - 2014-03)
- Managed billing, cash transactions, and daily cash reconciliation
- Maintained accuracy and compliance in cash handling procedures
- Supported smooth front-end store operations
Customer Relationship Officer (CRO) - Madhu Jewellery - Bokaro Jharkhand
(2004-03 - 2012-04)
- Delivered customer service in high-value jewellery retail
- Assisted in sales planning and daily store operations
- Built strong customer trust and repeat clientele
- Supported inventory handling and store coordination activities
