Niraj Walawalkar
Senior Support Associate
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About
Results-driven Content Moderation and Trust & Safety professional with 7+ years at Accenture Operations. Extensive hands-on experience in content review, policy enforcement, harmful content detection, and moderation queue management across high-volume global platforms. Proven track record in SLA governance, workforce planning, operational analytics, compliance oversight, and risk mitigation.
Recognized for transforming data insights into measurable performance improvements and driving cross-functional collaboration in compliance-driven ecosystems.
Experience
Content Moderator / Trust & Safety Associate at Accenture Operations (2018-03 – 2026-03)
Reviewed and moderated high volumes of user-generated content daily across text, image, and video formats, ensuring compliance with platform community guidelines and content policies.
- Reviewed and moderated high volumes of user-generated content daily across text, image, and video formats, ensuring compliance with platform community guidelines and content policies
- Maintained SLA compliance and queue throughput targets consistently, managing high-volume moderation queues across global delivery timelines with accuracy and speed
- Detected and actioned harmful, violating, and policy-breaching content including hate speech, misinformation, graphic violence, and spam, reducing policy violations and audit findings
- Applied content moderation policies accurately across multiple categories including adult content, child safety, terrorism, harassment, and intellectual property violations
- Handled escalations for complex and borderline content cases, documenting decisions with clear policy justifications and ensuring consistent moderation standards
- Served as Subject Matter Expert (SME) for new associate onboarding, conducting policy training and knowledge-transfer sessions to build team moderation accuracy and reduce ramp-up time
- Tracked and reported moderation productivity metrics, accuracy scores, and quality audit results, supporting data-driven performance management and operational improvements
- Collaborated with cross-functional teams including policy, operations, and quality assurance to align on content moderation standards and workflow improvements
Education
Bachelor of Management Studies in Management Studies – Mumbai University
