Niraja Nalini
Unit Leader specializing in customer experience (ORM) and performance auditing
Talent
BengaluruMember since August 23, 2026
Team performance auditingCross-functional collaborationTeam buildingQuality assuranceCRM tool enhancementHiring and training new candidates
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Team performance auditingCross-functional collaborationTeam buildingQuality assuranceCRM tool enhancement
About
Results-oriented Unit Leader specializing in customer experience (ORM) and performance auditing. Demonstrated ability to optimize CRM tools and lead quality initiatives that elevate customer satisfaction and operational efficiency.
Experience
Unit Head - Customer Experience (ORM) at NoBroker Technologies Solutions Pvt. Ltd. (2022-06 – 2025-10)
- Collaborated with cross-functional teams to address customer concerns and expedite issue resolution, enhancing overall customer satisfaction.
- Oversaw daily operations to ensure task completion and maintain quality standards, leading to improved team performance.
- Developed and enhanced custom CRM tool in partnership with tech team, training teams across departments for effective adoption and utilization.
- Designed and delivered training programs for new recruits.
- Conducted interviews for prospective candidates and made hiring decisions.
- Audited a segment of the team's monthly performance to ensure quality.
- Developed a comprehensive user handbook for the in-house CRM tool, covering end-to-end workflows and department-specific scenarios
Education
B.Tech in IT – National Institute of Science & Technology, Berhampur (2010 – 2014)
Class XII – Om Herambalay Residential College, Berhampur (2008 – 2010)
Class X – Matrusri Anglo Vedic School, Berhampur (1996 – 2008)
