Nirali Thakkar

Dynamic administrative professional and leader with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements.

Skilled FE and liaison with superior communication, computer, support and organizational skills.

Executive- Administration & FM - TUV SUD SOUTH ASIA PVT LTD - Ahmedabad and Rajkot

(2024-06)

• Managed branch offices in Ahmedabad and Rajkot, ensuring smooth day-to-day operations.
• Handled end-to-end General Administration and Facilities Management services including housekeeping, fleet management, maintenance, and mailroom operations as per SLAs and SOPs.
• Coordinated with business teams for office renovations and infrastructure upgrades, ensuring timely project execution.
• Oversaw procurement, maintenance, and lifecycle management of office assets and equipment.
• Enhanced occupant experience by gathering feedback and implementing timely improvements.
• Controlled operational costs through budgeting, forecasting, and expense monitoring for the region.
• Ensured timely invoice processing and payment to vendors and service providers.
• Maintained compliance with statutory and regulatory requirements; supported internal and external audits.
• Managed vendor contracts, renewals, and documentation in line with compliance standards. Led sustainability initiatives such as green energy adoption, paperless operations, water conservation, and energy management.
• Monitored company-owned and rental assets for optimal utilization and tracking.
• Managed travel bookings for all Business Units, including accommodation and cab arrangements, ensuring timely execution and adherence to company policies.
• Managed end-to-end office relocation projects, including requirement gathering, site shortlisting, coordination with business units, site visits, approvals, and successful transition.

Facility executive - Knight Frank India Pvt Ltd

(2022-11 - 2024-12)

• Managed helpdesk operations, vendor coordination, stock management, and accurate maintenance of inventory records.
• Tracked and handled AMC contracts, including timely renewals and vendor follow-ups.
• Administered staff attendance and supported payroll processing.
• Performed bank statement reconciliation and maintained records of receipts and financial transactions.
• Generated and processed invoices, ensuring accuracy and timely submissions.
• Supervised technical staff and ensured quality and timely completion of maintenance and technical work.
• Managed society's cultural fest operations, ensuring smooth execution by coordinating event requirements and adhering to proper processes.
• Handled amenities management, including bookings, service coordination, monitoring, and ensuring cleanliness standards.
• Monitored CCTV systems and coordinated with vendors for timely issue resolution and maintenance.

Help Desk Executive - Knight Frank India Pvt Ltd

(2021-01 - 2022-10)

• Maintained and updated customer service databases ensuring accuracy and timely records.
• Handled inbound and outbound calls, addressing customer queries efficiently.
• Managed complaint handling and resolution, ensuring high customer satisfaction.
• Performed data management and maintained organized records for operational use.
• Managed maintenance collections, billing, and receipt generation.
• Prepared move-in and move-out reports with proper documentation.
• Executed general accounting tasks include accounts payable, payroll coordination, petty cash handling, and budgeting support.
• Supervised staff performance and ensured quality of work standards.
• Maintained daily operational records and reports.

Help Desk Executive - Express House Keeping Pvt Ltd

(2020-08 - 2021-01)

Same roles & Responsibilities as company payroll were changed to Knight Frank. (Same location)

Tele caller & Tele sales Executive - Sahjanand Decor Paper LLP

(2019-11 - 2020-03)

• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
• Completed daily cold calling and outreach to build sales pipeline.
• Raw Material selling, Invoices, & Dispatching.

Customer Care Executive - Tech Mahindra

(2019-04 - 2019-09)

• Respond to customer inquiries and concerns within set deadlines.
• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Inbound Voice Process.
• Handle the calls for Jio Customers.
• Answer Customers Query, Resolving Issues of the Customers.

Bachelor of Commerce - Gujarat University (2011)

Master of Commerce - Gujarat University (2013)