Executive- Administration & FM - TUV SUD SOUTH ASIA PVT LTD - Ahmedabad and Rajkot
(2024-06)
- Managed branch offices in Ahmedabad and Rajkot, ensuring smooth day-to-day operations.
- Handled end-to-end General Administration and Facilities Management services including housekeeping, fleet management, maintenance, and mailroom operations as per SLAs and SOPs.
- Coordinated with business teams for office renovations and infrastructure upgrades, ensuring timely project execution.
- Oversaw procurement, maintenance, and lifecycle management of office assets and equipment.
- Enhanced occupant experience by gathering feedback and implementing timely improvements.
- Controlled operational costs through budgeting, forecasting, and expense monitoring for the region.
- Ensured timely invoice processing and payment to vendors and service providers.
- Maintained compliance with statutory and regulatory requirements; supported internal and external audits.
- Managed vendor contracts, renewals, and documentation in line with compliance standards. Led sustainability initiatives such as green energy adoption, paperless operations, water conservation, and energy management.
- Monitored company-owned and rental assets for optimal utilization and tracking.
- Managed travel bookings for all Business Units, including accommodation and cab arrangements, ensuring timely execution and adherence to company policies.
- Managed end-to-end office relocation projects, including requirement gathering, site shortlisting, coordination with business units, site visits, approvals, and successful transition.
Facility executive - Knight Frank India Pvt Ltd
(2022-11 - 2024-12)
- Managed helpdesk operations, vendor coordination, stock management, and accurate maintenance of inventory records.
- Tracked and handled AMC contracts, including timely renewals and vendor follow-ups.
- Administered staff attendance and supported payroll processing.
- Performed bank statement reconciliation and maintained records of receipts and financial transactions.
- Generated and processed invoices, ensuring accuracy and timely submissions.
- Supervised technical staff and ensured quality and timely completion of maintenance and technical work.
- Managed society's cultural fest operations, ensuring smooth execution by coordinating event requirements and adhering to proper processes.
- Handled amenities management, including bookings, service coordination, monitoring, and ensuring cleanliness standards.
- Monitored CCTV systems and coordinated with vendors for timely issue resolution and maintenance.
Help Desk Executive - Knight Frank India Pvt Ltd
(2021-01 - 2022-10)
- Maintained and updated customer service databases ensuring accuracy and timely records.
- Handled inbound and outbound calls, addressing customer queries efficiently.
- Managed complaint handling and resolution, ensuring high customer satisfaction.
- Performed data management and maintained organized records for operational use.
- Managed maintenance collections, billing, and receipt generation.
- Prepared move-in and move-out reports with proper documentation.
- Executed general accounting tasks include accounts payable, payroll coordination, petty cash handling, and budgeting support.
- Supervised staff performance and ensured quality of work standards.
- Maintained daily operational records and reports.
Help Desk Executive - Express House Keeping Pvt Ltd
(2020-08 - 2021-01)
Same roles & Responsibilities as company payroll were changed to Knight Frank. (Same location)
Tele caller & Tele sales Executive - Sahjanand Decor Paper LLP
(2019-11 - 2020-03)
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Completed daily cold calling and outreach to build sales pipeline.
- Raw Material selling, Invoices, & Dispatching.
Customer Care Executive - Tech Mahindra
(2019-04 - 2019-09)
- Respond to customer inquiries and concerns within set deadlines.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Inbound Voice Process.
- Handle the calls for Jio Customers.
- Answer Customers Query, Resolving Issues of the Customers.
