Nirjal Khodka

IT Support & Field Hardware–Network Engineer with experience in IT infrastructure management, desktop and network support, ERP systems, and on-site technical support across educational, industrial, and pharmaceutical environments. Skilled in troubleshooting, system administration, ticket-based support, networking, IT security, and maintaining reliable and smooth IT operations.

Field Hardware & Network Engineer at Shree Sai Infotech (SSI) (2025-11 – Present)

• Providing on-site technical support to AMC and Non-AMC companies in MIDC Ambernath as per logged calls through the ticketing system.
• Troubleshooting desktops, laptops, networking devices, printers, and IT peripherals.
• Performing hardware replacement, OS setup/configuration, and application support.
• Handling LAN/Wi-Fi connectivity issues and ensuring system uptime and user support.

IT Executive at Holy Writ High School & Jr. College (2025-03 – 2025-10)

• Managed school IT infrastructure including ERP systems, computer labs, and digital classrooms.
• Provided technical support for staff and students for hardware, OS, and application issues.
• Handled user account management, backups, system updates, and device maintenance.
• Supported networking devices, CCTV systems, printers, and scanners.

IT Support Officer at IRCTC Rail Neer Plant (2024-08 – 2025-03)

• Supported desktops, servers, networking devices, and plant IT systems.
• Provided ERP and enterprise application support to end-users and ensured system uptime.
• Assisted in data backup, IT security, and preventive maintenance activities.
• Supported biometrics, CCTV, and production monitoring systems.

Apprentice IT Support Engineer at Haffkine Bio-Pharmaceutical Corporation Ltd. (2023-08 – 2024-08)

• Provided first-level IT support for hardware, software, and networking issues.
• Installed and configured desktops, laptops, OS, and system applications.
• Assisted with email setup, user account management, and Active Directory.

ITI in COPA (Computer Operator & Programming Assistant) – Govt. ITI Shahapur (2023)

Higher Secondary Certificate in HSC – Mumbai Board (2022)

Secondary School Certificate in SSC – Mumbai Board (2020)