Nirmala Devi

Good communication skills with 4 years experience in Front office and Administration.

Timken

Full-timeAug 2022 to Jan 2023 (6 months)

Taking care of Front Office and GM calendar .Supervising House keeping Management and Security.

• To monitoring the Housekeeping & Security Management • To coordinating Printing & Stationery Management as per monthly requirements. • To support in employee engagement activities for the organization. • To monitoring the facility management without bias. • Answer the phone, take messages, and redirect calls to appropriate offices. • Client relationship management • Respond to customer complaints and special requests • Train housekeepers on cleaning and maintenance tasks • Check rooms and common areas, including stairways and lounge areas, for cleanliness • Motivate team members and resolve any issues that occur on the job

Responding to, qualifying, and tracking Inbound Leads and Requests. ? Front desk management ? Cumulative data analysis for sales team incentive. ? Updating filed executives day to day movment in Sales force software. ? Answer the phone, take messages, and redirect calls to appropriate offices. ? Client relationship management ? Supporting Attendance/leave input work for payroll process ? File management

Greet visitors warmly and make sure they are comfortable. ? Answer the phone, take messages, and redirect calls to appropriate offices. ? Client relationship management ? Coordinate mail flow in and out of office. ? Meeting rooms booking and management ? Front desk management ? Housekeeping and Security Management.

Handed client correspondence and tracked records to foster office efficiency.

• Responded to customer complaints in a professional courteous manner.

• Managed multiple phone lines while attending to guest issues.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

• Coached new employees on administrative procedures, company policies and performance standards.

• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.

• To followup the online and direct orders in professional concern.

B.ScMaths

Madras University

2012-2015 • Full Time

Class XII

Tamil Nadu

2012

Class X

Tamil Nadu

2010