Nirmala K

To achieve a challenging position in the field with my skills and abilities and to attain professional growth that would give an opportunity to bring out the best in me and to the company.

Deputy Manager - HDFC Bank

(2023-11)

Currently Working Experience as Deputy Manager for HDFC Bank Credit Card from Nov'23 – Till Date

• Handling Credit Card Recovery Collections
• Visiting Agencies on periodical date wise for Target Achievement
• Supporting in Field for Customer Handling
• Framing the strategy to achieve the Target
• Checks on payment processing, researching customer disputes and resolving their complaints by providing necessary solutions
• Coordinated with vendors to support on Credit Card collections
• Collection Target achieving on monthly wise to develop the Score card

Team Leader - EXON Technology

(2023-02 - 2023-09)

Worked as Team Leader and Team handling for EXON Technology from Feb 2023 to Sep2023

• Team Buildup on Accordance of portfolio size
• Keeping accurate records and reporting of team collection activity and prepare MIS for Region
• Handled collection related data and share focus Base to respective managers in order to increase collections
• Team Handling to Co-ordinate the Target Achievement

Recovery Collections - EXON Technology

(2023-02 - 2023-11)

Worked 9 months in EXON Technology for Recovery Collections Feb 2023 to Nov 2023.

Collection Executive - HDB Financial Services LTD

(2014-05 - 2020-10)

Working Experience as collection executive and Team handling for HDFC Credit Card inHDB Financial services from May 2014 – Oct 2020.

• Handling Recovery Collections portfolio and MIS Reports
• Keeping accurate records and reporting on collection activity and prepare MIS
• Handled south region collection related data and share focus Base to respective managers in order to increase collections
• Settlement trackers–On progress and Broken data are maintained separately
• Checks on payment processing, researching customer disputes and resolving their complaints by providing necessary solutions
• Resolves product or service problem by clarifying the customer's complaint and determining the cause of problem, selecting and explaining the best way to clear card dues through settlement or CIBIL clearance
• Coordinated with vendors to support on Credit Card collections

Recovery Collection, Lien and Complaints - HDB Financial Services LTD

(2014-05 - 2020-10)

Worked 5 Years as Recovery Collection, Lien and Complaints projects in HDB Financial Services LTD May 2014 to Oct 2020.

M.B.A - Master of Business Administration - Mailam Engineering College Villupuram (2016)

B.B.A - Bachelor Of Business Administration - Bhaktavasalam memorial womens college, Korattur Chennai (2014)

Higher Secondary - Lakshmi matric higher Sec School, Padi, Chennai (2011)

S.S.L.C - Lakshmi matric higher sec School, Padi, Chennai (2009)