Nisar Ahmed

Healthcare Operations & Data Analytics Professional with 13+ years of experience across multi-specialty hospitals, nursing homes, and healthcare service networks (R K Nursing Home, Cloudnine Group of Hospitals, K Arogia Advisory Services). Experienced in coordinating daily hospital floor operations, streamlining OPD/IPD patient flow, and conducting pre-submission billing audits to prevent revenue leakage. Proven track record in auditing and standardizing 15,000+ patient records, establishing ABDM 2.0 and DPDPA consent workflows, and delivering operational dashboards for management decision-making.

Skilled at cross-functional coordination between clinical, administrative, billing, and IT teams.

Data Analyst (Contractual) - R K Nursing Home - Bangalore Rural, India

(2020-10 - 2025-10)

Rural multi-specialty healthcare facility operating without pre-established operational or data workflows (Verifiable by institutional letter as Data Analyst).

• Clinical Registry Audits & Data Cleaning: Standardized and audited 15,000+ patient records—correcting demographic errors, linking ABHA IDs under ABDM 2.0, and creating accurate datasets for management reporting.
• Billing Audit & Revenue Reconciliation: Conducted pre-submission billing audits cross-referencing clinical chart orders against itemized billing entries to identify missing codes and reduce TPA claim rejections.
• Operational Dashboard Reporting: Developed and maintained periodic operational dashboards tracking patient volume, bed occupancy rates, billing recovery, and compliance status for management.
• Data Privacy & Consent Documentation: Managed consent capture protocols and patient data privacy documentation aligned with ABDM 2.0 and DPDPA 2023 standards.
• Workflow SOP Support: Assisted in drafting SOPs for patient registration, nursing handoffs, pharmacy, and laboratory data flows to reduce operational delays.

Operations Manager - K Arogia Advisory Services Pvt. Ltd. - Bengaluru, India

(2018-12 - 2020-08)

Post-acute care & home-health service network delivering clinical follow-up and monitoring.

• Home-Care Workflow Coordination: Coordinated operational workflows for post-discharge home-care caseloads, liaising with home-care nurses, doctors, and patient families to ensure care plan execution.
• Resource Scheduling & Visit Logistics: Managed care-team duty rosters, patient visit logistics, and medication tracking to support care delivery and optimal staff utilization.
• Patient Tracking & Continuity of Care: Maintained regular patient tracking and family communication protocols to support post-discharge care continuity and monitor patient recovery.

Operations Manager - R K Nursing Home - Bengaluru, India

(2016-11 - 2018-11)

• Floor Operations & Resource Rostering: Supervised day-to-day hospital floor activities, managing duty rosters, nursing shift handoffs, front-desk intake, and bed allocation across wards.
• Cross-Functional Floor Liaison: Acted as operational liaison between medical officers, nursing staff, administrative personnel, and diagnostic departments to resolve daily floor bottlenecks.

Customer Care Executive - Cloudnine Group of Hospitals - Bengaluru, India

(2015-11 - 2016-11)

Premium maternity & pediatric multi-specialty hospital chain.

• Patient Experience & Navigation: Managed patient onboarding, front-desk navigation, and billing query resolution in a maternal and pediatric healthcare facility.
• Discharge Bottleneck Resolution: Identified communication gaps between ward staff and central billing, escalating unbilled items to shorten discharge wait times.

PRO & Operations Coordinator - R K Nursing Home - Bengaluru, India

(2012-05 - 2015-11)

• Front-Office & Administrative Support: Managed patient registration, manual record digitization, government program filings, and administrative front-office coordination.

Bachelor of Computer Applications - BCA - University of Mysore