Nisha Yadav

Banking professional with 8+ years of experience in customer grievance handling, complaint resolution, escalation management, procurement operations and customer service. Skilled in resolving customer concerns while ensuring timely resolution and high customer satisfaction.

Deputy Manager - Kotak Mahindra Bank

(2019-07)

• Handled customer grievances and complaint resolution.
• Coordinated with internal departments for complex complaints.
• Managed escalations and customer communication.
• Ensured timely complaint closure and customer satisfaction.
• Supported process improvements.

Executive - LNV Digital System

(2017-10 - 2019-05)

• Managed procurement documentation and purchase records.
• Handled supplier escalations for defective products.
• Coordinated with vendors on quality and deliveries.
• Maintained inventory and supplier records.

Customer Service Representative - Vertex

(2016-07 - 2017-01)

• Handled customer queries through chat.
• Resolved billing and service complaints.
• Maintained complaint records and ensured timely resolution.

Master of Commerce - Commerce - Mumbai University (2018)

Bachelor of Management Studies - Management Studies - Mumbai University (2015)

Higher Secondary (2012)