Nishaa Kularia

B.Com Graduate (2024) from Mumbai University with strong English and Hindi communication skills. Fast learner with basic practical knowledge of MS Excel and Tally. Seeking a Work From Home Customer Support Operations role at Amazon to deliver great customer experience and resolve queries efficiently

Customer & Operations Support Associate (2024-08 – 2025-03)

• Communicated with internal teams and clients to resolve basic queries and coordinate daily office documentation.
• Handled daily bank reconciliation entries and data management with high accuracy using MS Excel and Tally ERP.
• Verified records, managed files, and ensured all operational data entries were complete without errors.
• Assisted in day-to-day office coordination, managing email communications, and maintaining accurate reports.
• Handled client queries via chat and call with active listening skills, ensuring clear communication and high customer satisfaction.

Bachelor of Commerce (B.Com) in Commerce – Mumbai University (2021-11 – 2024-06)

HSC – Maharashtra Board (2020-02)

SSC – Maharashtra Board (2018-03)