Result-driven Quality Assurance & Process Excellence Specialist with 6+ years of experience improving operational quality, reducing defects, and strengthening compliance across IT and business processes
Proven expertise in Lean Six Sigma, continuous improvement, RCA/CAPA, and risk mitigation to enhance service reliability and process efficiency
Adept at managing end-to-end QA audits, governing SOP adherence, and driving quality at source. Skilled in SQL, Power BI, and IAM, with a strong track record of optimizing workflows, accelerating ticket resolution, and enabling data-driven decision-making
Recognized for building high-impact dashboards, streamlining access management, fostering cross-functional alignment, and supporting 24/7 operations with exceptional accuracy, speed, and stakeholder coordination.
Experience
Result-driven Quality Assurance & Process Excellence Specialist with 6+ years of experience improving operational quality, reducing defects, and strengthening compliance across IT and business processes
Proven expertise in Lean Six Sigma, continuous improvement, RCA/CAPA, and risk mitigation to enhance service reliability and process efficiency
Adept at managing end-to-end QA audits, governing SOP adherence, and driving quality at source. Skilled in SQL, Power BI, and IAM, with a strong track record of optimizing workflows, accelerating ticket resolution, and enabling data-driven decision-making
Recognized for building high-impact dashboards, streamlining access management, fostering cross-functional alignment, and supporting 24/7 operations with exceptional accuracy, speed, and stakeholder coordination.
Education
Bachelor of Technology (BTech) in Mechanical Engineering from Chaitanya Bharati Institute of Technology, Hyderabad, India | 2016
