Ticket Operator (TOM) - DMRC M/S Trig Detectives
- 1yr experience as Ticket Operator (TOM) in DMRC M/S Trig Detectives
House Keeping Manager - Asha Enterprises Pvt Ltd - Delhi metro stations
- 2yr experience in Asha Enterprises Pvt Ltd. As an House Keeping Manager on Delhi metro stations
Store Manager - GRO VEG18 - Mohan nagar
- 1yr experience in Retail store GRO VEG18 as an Store manager in Mohan nagar
Customer Care Executive - Tech Mahindra - Noida sec – 64
- Working as Customer Care Executive in vodafone process, Tech Mahindra Noida sec – 64
Industrial Training Completion - Radisson Blu - Kaushambi, Ghaziabad
- Completing my 6 months Industrial Training Hotel Management from Radisson Blu Kaushambi, Ghaziabad
Supervisor - Radisson Blu
- Working in Radisson Blu as Supervisor in H.Keeping department 1.5 yr
Guest Delight Officer - Fab hotels
(2016-07 - 2018-12-01)
Start Working with Fab hotels as an 'Guest Delight Officer' from july 2016 to 1st Dec 2018.
- Blocking of rooms for reservations
- Conduct Audit of all rooms for the hotel(s) assigned on a daily basis with reference to Stay Fab Audit checklist in Audit App on the multimedia tablets at the front desk
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Supervise daily shift process ensuring all team members at the Hotel adhere to the Stay Fab Standards
- Train, direct the work of, resolve issues/problems and coach and counsel the Hotel Team Members to ensure a quality operation
- Allocate rooms to expected arrivals after checking the guests preferences and special requests (wherever and whenever possible)
- Build strong relationships and liaise with all departments at Hotel Level & Inventory Team
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Ensure Hotel log book is always updated as per the details of In-house guests
- Ensures safety by following guest check in and security procedures
- Reporting suspicious activities of Revenue Leakage to the Reporting Manager
- Ensure feedback from the guests upon check out and resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
- Performs other duties as assigned, requested or deemed necessary by management
- Knows all safety and emergency procedures, is aware of accident prevention policies
- Maintains cordial relations with Hotel Owners & gets Hotel issues resolved time to time
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
Hotel Manager - Oyo Hotels
(2018-12-03)
Now working with Oyo Hotels as an Hotel Manager from 3rd Dec 2018
- Heads the front office, F&B & Housekeeping function of a hotel Controls and regulates expenses at a hotel to ensure a better P&L statement
- Maintains contractibility & process adherence at the hotel to ensure guests have a seamless experience
- Identifying, fixing & correcting all repair and maintenance related tasks at the hotel
- Auditing rooms, kitchen, reception and identifying process gaps
- Checks for Inventory and maintains proper Par stock
- Prepares the Roster for the Team & ensuring it is adhered to
Executive Housekeeper - Chariot resort Mahabalipuram - Chennai
Having experience in Chariot resort Mahabalipuram chinnai working as Executive Housekeeper. Leave due to covid affected.
Property Manager - Dtwelve Pvt ltd - Gautam budh nagar (Noida)
Having 8 Months experience with Dtwelve Pvt ltd. As a Property Manager in Gautam budh nagar (Noida) property. Resigned due to Covid-Lockdown.
- Own end to end operations of the Residence/s and overall management
- Manage a team of Housekeeping & Security members and coordinate services with various vendors for daily operations
- Ensuring a high quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events
- Being the custodian of all Assets provided by Stanza and ensure its upkeep & maintenance
- Full fill the requirements of the customer and articulately dealing with situations and queries
- Being the Single Point of Contact for all the students, parents and the management for the management
- Manage records, checklists and do the various data entries required for smooth functioning of the unit
- Representative of Stanza and do sales and close on leads provided in property
Outlet Manager - BROWN SUGAR cafe - CP Delhi
Working in BROWN SUGAR cafe as OUTLET- MANAGER CP Delhi.
Floor Manager - ANAND HABITAT INFRASTRUCTURE PVT LTD - Noida
(2022)
1year working in ANAND HABITAT INFRASTRUCTURE PVT LTD as FLOOR MANAGER in Noida from 2022 to till date.
Executive Housekeeper - Sunstar Hotels - Karol Bagh
Currently working in Sunstar Hotels Karol Bagh as an Executive Housekeeper. (Operation department). Currently working in Sunstar Group of Hotels Karol Bagh New Delhi as Executive Housekeeper (Operation Manager/HoD-Housekeeping, Maintenance & Security Guards Team)
