Nishant Kumar

Strategic business and technology leader with 17 years of experience driving cross-functional strategy, digital transformation, market expansion, product-led growth, and enterprise-wide operational programs across PropTech, Digital, and Enterprise Technology. Strong track record of shaping growth strategy, identifying new market opportunities, building scalable operating models, and advising senior leadership.

Director – India, Global Solutioning, Delivery & CSM Lead at Eternia (formerly SmartClean) (2021-12 – Present)

A part of the Leadership Team for the start-up, providing IOT & SAAS based solutions, with operations in India, Middle East and Southeast Asia and an impressive client list inclusive of JLL, CBRE, CapitaLand, Raffles, RMZ, GMR, Brigade, ION Orchard, JCI etc. Responsible for Pre-sales, Solutioning, Development, Implementation, Customization and Support. Reporting to the Founder & CEO

• Board member for 2 Indian group companies
• Steered the organization through severe financial challenges by capital infusion, enforcing strategic cost optimization, and focusing on high-margin offerings to restore profitability
• Spearheaded India Business & Global Delivery, helping the firm achieving 3x revenue growth from FY22-23 to FY24-25 and achieve profitability in Q3 FY24-25
• Architected multi‑year operational models to optimize cost, geography expansion, and profitability, aiding CEO‑level strategic planning.
• Led market analysis across APAC and Middle East to identify expansion categories in IoT, PropTech, ESG monitoring, and CRE digitalization
• Conducted competitive assessments on CRE/IFM technologies and developed positioning strategies that shaped Eternia's product roadmap
• Built and deployed GTM strategies across SIs, IFMs, GSIs, and CRE operators
• Spearheaded new product ideation including feedback systems, tree‑tilt sensing, and pest intelligence
• Managed strategy‑critical teams across solutioning, delivery, product, support & customer success.
• Established Global Account Management, Delivery, and Customer Success functions, building operational frameworks for scalable project delivery across APAC & mentored 3-tiered team

Product Success Engineering Lead at Sprinklr (2021-04 – 2021-12)

• Led global partner intelligence across US, Europe, APAC—building insights into market needs, partner capabilities, and operational gaps.
• Designed frameworks that improved decision-making around partner performance & market alignment.
• Delivered analytical insights on product adoption trends, competitive gaps, and partner-driven growth

Business Technology Manager (Managing Accenture-India) at JLL (2017-05 – 2021-04)

Head of Technology (IT) for Real Estate and Workplace Technology for Accenture (All India). Responsible for development, implementation and management of technology solutions for the client. Work involved managing full lifecycle of technology projects, from vendor selection and commercial negotiations to market launch of innovative solutions.

• Pioneered the implementation of first-of-its-kind technology initiatives within JLL India, including Archibus IWMS, facial recognition attendance, and IoT-based smart cleaning systems
• Led the following for Accenture India for their entire facilities in 7 cities
• Attendance Management– Facial Recognition Solution using Android App covering 5000+ TPV staff in 7 cities
• Inventory Management – Digitization with over 4000 SKUs using FIFO
• Integrated Workplace Management –ARCHIBUS IWMS for all Soft Services and M&E services
• CMMS – Digitization of yearly PPM activities & Workorders for all the M&E assets
• Employee Feedback – A custom Android App developed for Workplace Experience Managers to take employee feedback
• Portfolio Analytics Tool – A BI Analytics Dashboard pulling JLL's internal Real Estate Market research data alongside existing Real Estate Portfolio details to drive decision making

Project Manager – RAG & AI Agent at Amelia AI (2015-10 – 2017-04)

Managed AI strategy & IT Infra Automation programs, engaging stakeholders across industries to solve multi-dimensional problems.

Asst Project Manager – Danske Bank ODC at ITC Infotech India (2010-04 – 2015-10)

Supported Danske Bank's digital strategy and transformation programs leveraging quantitative analysis and customer insights.

Systems Administrator at MD Global Solutions (2007-07 – 2008-07)

Post Graduate Diploma in Management in Management – Alliance Business School (2010 – 2010)

Bachelor's in Computer Application – JRN Rajasthan Vidyapeeth (2007 – 2007)