Senior Project Manager - Integra
(2024-09 - 2025-04)
- Preliminary analysis of manuscripts received by the author
- Pre-editing of manuscripts
- Composition of copyedited manuscripts
- Collation of annotated pdf received from the author
- Review of Collated pdf
- PM review of the pdf received from the author
- Issue proof creation of the articles
- PE review of the issue proof
- Final pdf to printer
Manager - Ishveda Herbals
(2015 - 2022-11)
- Developing strategies for marketing the product
- Setting monthly/annual targets for the sale of herbal products
- Mentoring the sales team
- Expanding market presence
- Building and maintain relationships with distributors and retailers
- Fostering relations with Ayurvedic doctors and health care professionals
- Recruit, train and manage sales and marketing staff
- Compliance adherence
Assistant Manager - Ishveda Herbals
(2020-02 - 2022-07)
- Supervision of incoming raw materials and oils
- Supervision of production line assembly and related processes
- Supervision of molding processes
- Controlling quality standards according to BIS
- Hand overing the product to Marketing and sales team respectively
Project Manager - MPS
(2018-11 - 2020-02)
- Ensuring flawless delivery of Books & Journals to the client
- Doing the PM review on time of the projects handled
- Worked in IOPP and Taylor and Francis Projects for MPS
- Hiring the onshore copyeditors for the Projects
- Negotiating Indexing and language editing rates with freelancers
Editorial Services - Aptara Corporation
(2013-04 - 2018-11)
- Editing Scientific Journals received from Wiley
- Identifying textual anomalies existing in the Author's Manuscript
- Responsible for placement of punctuations
- Rectifying grammatical errors
- Adherence to Journal style points
- Alignment and correction of bibliography
Technical Support Officer - Convergys Inc.
(2010-12 - 2013-04)
- Troubleshooting customer's computer or Router Taking Remote Assistance
- Listening to customer's issue or query and hence giving him/her the required help
- Empathizing with customers to achieve maximum customer satisfaction
- Pitching for sale of additional services provided by AT & T (American Telegraph & Tele-Communication)
- Registering Sales and entering the sale in CRM Tool
Customer Support Officer - HCL
(2009-01 - 2010-12)
- Handling British telecom billing related queries and hence giving customers the required resolution
- Providing bill waivers to needy customers on own discretion
- Providing impeccable customer service to the customers
