Nishant Thakur

Senior Azure DevOps & Cloud Infrastructure Support Engineer with 4+ years of experience architecting, automating, and maintaining high-availability enterprise environments on Microsoft Azure (with secondary exposure to AWS/GCP). Proven expertise in deploying and managing Azure Red Hat OpenShift (ARO) and AKS clusters, provisioning scalable infrastructure via Terraform and Bicep, and securing ingress traffic using Azure Front Door and WAF. Specialized in building end-to-end Azure DevOps CI/CD release pipelines for microservices and mobile applications (iOS App Store & Google Play), managing Agile workflows (Sprint planning, backlog grooming, ticket lifecycles) using Azure Boards and Jira, driving zero-downtime migrations, and maintaining deep observability using New Relic and Azure Application Insights.

Azure Cloud & DevOps Engineer (Technology Support) at Mysense — Client: Sobeys (Canada) (2024-07 – Present)

Design and maintain highly available, resilient Azure infrastructure supporting enterprise-scale retail systems for Sobeys across North America.

• Drive end-to-end Agile execution using Azure Boards and Jira, facilitating 2-week Sprint planning, backlog refinement, daily standups, and resolving high-priority support and change tickets.
• Administer Azure Red Hat OpenShift (ARO) environments, configuring multi-tenant namespaces, resource quotas, and RBAC policies for microservices.
• Implement automated Azure DevOps CI/CD pipelines for web applications and mobile apps, automating testing, code-signing, and direct releases to Google Play and Apple App Store.
• Configure Azure Front Door routing, custom domains, and Azure WAF security rules to protect enterprise services against L7 DDoS and unauthorized traffic.
• Drive full-lifecycle ITIL change management by linking Azure Boards work items and Jira tickets to Requests for Change (RFCs) in Azure DevOps to ensure full auditability.
• Build and maintain observability dashboards using New Relic and Azure Application Insights, configuring distributed tracing and reducing MTTR for critical incidents.
• Standardize incident response and knowledge base documentation in Confluence, resolving 95% of critical production escalations within SLA.

DevOps & Infrastructure Engineer at TestingXperts (2022-01 – 2024-07)

• Tracked infrastructure deliverables, release tasks, and sprint backlog items using Azure Boards and Jira to maintain complete visibility across delivery cycles.
• Provisioned and managed cloud infrastructure using Terraform, ARM templates, and Bicep across Azure virtual networks and compute workloads.
• Executed zero-downtime migration of multi-tier WordPress sites from on-premises/legacy hosting to Azure App Services and Azure Database for MySQL.
• Developed centralized CI/CD pipelines in Azure DevOps, reducing software release cycle times by 30% and automating manual deployment steps.
• Implemented Azure VNet peering, Network Security Groups (NSGs), route tables, and custom domain SSL bindings to ensure secure network architecture.
• Diagnosed production pipeline failures, optimized resource sizing to reduce cloud spend, and maintained operational SLA compliance.

Bachelor of Engineering in Computer Science – Chitkara University (2018 – 2022)