Nishchit Sheth

Professional with 14+ years of experience in operations management, team leadership, reporting, market research, and process management. Currently working as a Customer Service Manager, leading a team of 25 members and overseeing operational performance, KPI/KRA monitoring, SOP implementation, and process coordination. Experienced in managing teams, supporting business operations, reporting activities, and ensuring smooth execution of organizational processes.

Customer Service Manager at Stepin Solutions and IT Services Pvt. Ltd. (2023-07 – Present)

• Managing operational activities and team performance.
• Monitoring KPIs, KRAs, and productivity metrics.
• Implementing and maintaining SOPs.
• Leading a team of approximately 25 members.
• Conducting performance reviews and team coaching.
• Coordinating with internal stakeholders for smooth operational execution.
• Supporting process improvement initiatives and compliance requirements.

Career Break for Professional Development (2021-01 – 2023-12)

• Completed Professional Certificate in Data Science & Business Analytics.
• Focused on skill enhancement in analytics, reporting, and business tools.
• Pursued self-learning in emerging technologies and AI tools.

Reporting Manager at ActionEdge Research Services LLP (2017-01 – 2021-12)

• Managed reporting projects and team coordination.
• Worked on data cleaning, reporting, banner preparation, and analysis.
• Supported project execution and knowledge transition activities.
• Assisted in training and mentoring team members.

Senior Reporting Analyst at ActionEdge Knowledge Services Pvt. Ltd. (2013-01 – 2017-12)

• Managed reporting activities and client deliverables.
• Performed data processing and analysis.
• Coordinated with teams to ensure timely project completion.

Reporting Analyst at ActionEdge Knowledge Services Pvt. Ltd. (2010-01 – 2012-12)

• Prepared reports as per client requirements.
• Supported data processing and B2B lead generation activities.

Professional Certificate in Data Science & Business Analytics – Simplilearn (2023-12)

Master's in Quality and Productivity Management – Department of Statistics, Sardar Patel University (2009-12)

Bachelor of Science in Mathematics – V.P. & R.P.T.P Science College, V.V. Nagar (2007-12)