Nishma

Motivated professional experienced in CRM, team managing, web development, and quality control, currently working as an HR Executive managing recruitment and HR operations. Passionate about accuracy, efficiency, and delivering exceptional results, seeking to contribute to a growth-focused organization.

Human Resources Recruiter at Covaijobs (2025-07 – Present)

• Managing end-to-end recruitment processes, including sourcing, screening, evaluating, and shortlisting candidates.
• Coordinating interview schedules between candidates and hiring managers to ensure a seamless selection process.
• Maintaining and updating candidate databases, records, and recruitment documentation.
• Assisting in onboarding procedures, HR operational tasks, and internal employee communication.

Customer Support at Tech Mahindra (Flipkart process) (2024-08 – 2025-06)

• Handled and resolved customer inquiries, complaints, and service issues with efficiency and professionalism.
• Provided accurate assistance regarding product details, delivery timelines, order tracking, returns, payments, and invoice requests.
• Ensured effective issue resolution by adhering to Flipkart customer service standards and procedures.
• Maintained high customer satisfaction through clear communication, active listening, and strong problem-solving skills.

Quality Check Transcriber at Josh Talks

• Identified and corrected audio issues such as distortion, noise, clipping, and volume imbalance.
• Conducted listening tests to evaluate overall audio quality and ensure clear sound output.
• Reviewed and verified advertisements for accuracy and content correctness before final release.
• Ensured final audio quality through error checks and edits.

Diploma in Electronics and Communication Engineering – Nachimuthu Polytechnic College (2019-06 – 2022-05)

Secondary School Leaving Certificate – S.K.P Higher Secondary School (2018-06 – 2019-04)