Nishmitha S.g

Dedicated Customer Service Executive with 3+ years of experience in airport ground handling operations with AISATS (Air India SATS) supporting Air India international & Domestic flights. Skilled in passenger handling, crew coordination, and GD clearance processes for captains and crew. Additionally, 6 months of experience in airline reservations as a call center executive with Star Air.

Strong communication, problem-solving, and multitasking abilities with a focus on delivering excellent customer experience.

Customer Service Executive - Air India sats

• Handled customer service operations for international flights
• Assisted passengers with check-in, boarding, and queries
• Coordinated with flight crew and ground staff for smooth operations
• Managed GD (General Declaration) clearance for captains and crew
• Ensured compliance with aviation safety and security procedures
• Resolved passenger issues efficiently while maintaining service standards

Reservation Executive (Call Center) - Star Air Airline

Duration: 6 Months

• Managed flight bookings, cancellations, and rescheduling
• Handled customer queries over calls with professionalism
• Provided fare details, policies, and travel information
• Maintained accurate records of customer interactions
• Delivered high-quality customer support and ensured customer satisfaction

Diploma - Aviation & Hospitality - Indian Aviation Academy (2022)

PUC - Shree Ramakunjeshwara Collage (2018)

High school - Shree Ramakunjeshwara English Medium High school (2016)