Nishu Nishu

Maintained customer transaction data, account activities, and service requests for US banking clients, ensuring compliance with banking workflows and SLAs. Generated, cleaned, and exported data from SQL databases to automate reporting workflows, and weekly MIS reports in Excel to track transaction volumes, escalations, turnaround time, and service performance metrics. Supported coding and query writing tasks to maintain data flow consistency across multiple systems and worked with large datasets involving customer accounts, payment disputes, and transaction histories while maintaining confidentiality and regulatory compliance.

Analyst at Teleperformance (2025-11 – Present)

• Maintained customer transaction data, account activities, and service requests for US banking clients, ensuring compliance with banking workflows and SLAs.
• Generated, cleaned, and exported data from SQL databases to automate reporting workflows, and weekly MIS reports in Excel to track transaction volumes, escalations, turnaround time, and service performance metrics.
• Supported coding and query writing tasks to maintain data flow consistency across multiple systems and worked with large datasets involving customer accounts, payment disputes, and transaction histories while maintaining confidentiality and regulatory compliance.
• Collaborated cross-functionally with senior analysts and project managers to troubleshoot data discrepancies and streamline workflow management.
• Developed interactive banking dashboards tracking loan performance, branch KPIs, and customer growth metrics.
• Provided actionable retention recommendations that helped improve customer retention strategy by identifying high-risk customer groups.

Data Analysis Intern at Vizva Consultancy Services (2025-05 – 2025-10)

• Analyzed and validated large datasets to ensure data quality assurance and accuracy for executive dashboards.
• Wrote optimized SQL queries to extract, clean, and analyze data from multiple sources for reporting and business decision-making.
• Built interactive Power BI and Tableau dashboards to track candidate performance, placement metrics, and operational KPIs across multiple programs.
• Collaborated with recruitment, marketing, and technical teams to understand business requirements and deliver analytical insights.
• Performed data cleaning, transformation, and validation to ensure data integrity across dashboards and reports.

Master of Computer Applications – Chandigarh University (2023-07 – 2025-05)

Bachelor of Science in Mathematics – Agra College (2020-08 – 2023-06)

XII (PCM) (CBSE) | X (CBSE) – Kendriya Vidhyalaya School (2018-06 – 2020-04)