Nishu Singh

Results-driven E-commerce Executive with hands-on experience in Amazon Seller Central operations, including orders, returns, refunds, inventory, FBA and account health. Recovered $45,000+ in refunds from vendors and $5,000+ per month through A-to-Z, safe-t and chargeback claims. Managed around 8,000 inventory units across vendors and secured FBA approval for an own-brand product.

Strong in vendor coordination, dispute resolution and cross-border work with US teams. Seeking an E-commerce / Amazon Operations role in Delhi or Gurgaon.

E-commerce Executive, Amazon Operations - Amazon (Kasshan Group process) - Delhi

(2023-07)

• Recovered $45,000+ in refunds by calling and chatting with vendors including Academy, DSW, Dick's Sporting Goods, JD and Zappos.
• Recovered $5,000+ per month through safe-t claims, chargebacks and A-to-Z claims.
• Managed ~8,000 inventory units across vendors, keeping stock records accurate and reconciled.
• Obtained FBA approval for an own product (Multani Mitti), handling the process end to end.
• Managed Seller Central operations: orders, returns, refunds, inventory and FBA shipments.
• Monitored account health, resolved policy issues and handled authenticity claims.
• Maintained case logs and managed customer feedback, including email outreach.
• Created shipping labels and coordinated with warehouses and the US team for smooth inbound and outbound flow.

Guest Relations Executive - Smaaash - Delhi

(2023-02 - 2023-07)

• Interacted directly with customers to understand their requirements for birthday parties and group bookings, and recommended suitable party packages based on budget, group size and preferences.
• Explained food, gaming and party options, handled queries and concerns promptly during events, and collected customer feedback for the relevant teams.

Travel Consultant - Postcard Trip - Delhi

(2022-08 - 2023-02)

• Understood customer travel requirements, preferences, budget and expectations, and planned customised day-wise itineraries covering destinations, activities and accommodation.
• Handled hotel bookings and vouchers with accurate details, and negotiated with hotels and cab providers to secure competitive rates.

Bachelor of Arts - Tourism - Indira Gandhi National Open University (IGNOU), Delhi

Tally Diploma - Accounting - Manav Bharti Education Point, Delhi