OPERATIONS EXECUTIVE – MERCHANT ONBOARDING at IDSSPL Technologies Private Limited (2026-03 – 2026-08)
- Executed comprehensive User Acceptance Testing (UAT) on a pre-launch third-party merchant onboarding platform to evaluate system stability and workflow logic.
- Utilized Advanced Excel to clean, organize, and manage high-volume mock merchant datasets used for simulating digital onboarding scenarios.
- Maintained rigorous Excel-based error logs and trackers to document technical bugs, UI/UX friction points, and processing delays.
- Partnered directly with the external software vendor's engineering team to communicate system bugs, track resolutions, and optimize platform performance.
- Evaluated vendor onboarding workflows and data entry system features against NPCI regulatory guidelines to identify compliance risks and operational gaps prior to the licensing audit phase.
CUSTOMER SERVICE – NON VOICE OPERATION(ADIB BANK) at Teleperformance Global Services India Pvt Ltd (2023-04 – 2025-05)
- Conduct in-depth reviews of client KYC documentation to identify deficiencies and ensure adherence to regulatory requirements.
- Collaborate with internal teams to gather and update client information in line with AML and CDD/EDD protocols.
- Analyze High risk accounts individual for CDD and EDD due diligence.
- Lead efforts in remediating KYC files by resolving incomplete or inaccurate information through customer outreach and document verification.
- Maintain accurate records of remediation actions and ensure timely follow-ups on outstanding documentation.
- Monitor compliance with OMNI and other relevant financial regulations to mitigate risk to the institution.
- Conduct adverse media screening on customer and company basis.
OPERATION EXECUTIVE at Manba Finance Limited (2022-12 – 2023-03)
- Responsible for disburse Personal Loans in system.
- Analysis Customer Profile as per the company norms.
- Checking of KYC Documents, Agreement, Application form for disbursements.
- Checking Loan details, Applicant details, Tenure, ROI, Charges in system.
- Preparing NOC letters and Maintaining MIS of the same.
OFFICER at Fullerton India Credit Company Limited (2016-05 – 2020-03)
- Responsible for disburse Home Loans, Personal Loans, Business Loans, Commercial Vehicle Loans, Two wheeler & Mortgage Loans.
- Analysis Customer Profile as per the company norms.
- To check all KYC documents of Borrower, Co-borrower & Guarantor.
- Verify Loan Processing fees, Application fees, Loan Tenor.
- Verify Product code, FCU report.
- Verify Cersai Charges, Cibil Report, Deal Approval.
- Verify Repayment Mode, ECS, DDM, RECS, PDC.
- Verify Sanction letter, Loan agreement, Legal Report, Valuation Report.
OFFICER at Yes Bank (2013-03 – 2016-01)
- Responsible for disburse Gold Loans.
- Setting up limit in Flexcube retail and Flexcube Corporate system for LAP & LC cases.
- Analysis Customer Profile as per the company norms.
- Checking of KYC Documents for disbursements at Post Sanction level.
- Authorization of Gold Loans for Disbursement.
BACK OFFICE EXECUTIVE at L & T Finance (Teamlease Services) (2011-01 – 2012-12)
- Analysis Customer Profile as per the company norms.
- Checking of KYC Documents for disbursements at Pre Sanction level.
- Filling the form in FINONE Software & checking OPS De-verify.
- Authorization of Loans for Disbursement.
- Handling & Maintaining Pre & Post Sanction Day to Day MIS.
EXPORT DOCUMENTATION OFFICER-CUSTOMER SERVICE at Maersk Global Services Pvt Ltd (2010-06 – 2010-08)
- Preparing Bill of Lading(B/L) as per customer requirements.
- Done Amendments copy as per customer requirements.
- Filling Export Late Fees and Amendment Fees to the customers.
- Issue Legal Bill of Lading(B/L) to the customer through the system.
CREDIT REVIEWER (PERSONAL LOANS AND BUSINESS LOANS) at Pamac Finserve Services Pvt Ltd (HDFC Bank CPA Unit) (2009-08 – 2010-06)
