Nitesh Panicker

Dynamic, results-driven Programme & Project Services Manager with 16+ years' experience enabling change, digital transformation, and operational excellence across leading financial services and technology organizations. Adept at building high-impact PMO frameworks, leading large-scale regulatory and transformation initiatives, and pioneering automation for reporting and governance. Proven mentor and motivator, consistently delivering business value through optimized processes, risk management, and data-driven portfolio decision-making.

Notice Period: 90 days.

Programme and Project Services Manager (VP) - Basel 3.1, Integrity of Regulatory Reporting (IRR) - HSBC Bank - Bengaluru, India

(2024-09)

• Directed large-scale, cross-border programmes and PMOs, ensuring global standards and regulatory compliance.
• Mentored and developed project teams deliver complex regulatory programmes ahead of deadlines, resulting in improved compliance and accelerated business readiness.
• Piloted new technologies and best practices, positioning teams to capitalize on emerging digital and AI trends.

Principal Consultant, CAPCO Technology - Lead Portfolio PMO (Wholesale Client Services) - HSBC Bank - Bengaluru, India

(2018-08 - 2024-09)

• Established and automated project governance protocols, including RAID management, milestone tracking, and change control for multi-jurisdiction portfolios.
• Led end-to-end process development—designed and implemented reporting cycles for global regulatory programmes, ensuring audit-readiness and senior management confidence.
• Drove real-time risk identification, issue resolution, and continuous improvement through innovative use of AI-driven tools and centralised dashboards—achieved 80% reduction in manual reporting effort.
• Chaired critical governance forums (SteerCos, stand-ups, working groups), ensuring cross-programme alignment, transparency, and rapid escalations.
• Managed resource assignments, third-party access controls, and project onboarding for high-performing cross-functional teams.
• Pioneered automation and standardization of PMO deliverables—setting benchmarks adopted across other portfolios.

Assistant Manager (Global PMO), WIPRO Technology - WIPRO - Bengaluru, India

(2017-06 - 2018-08)

• Oversaw governance from programme pre-planning through business handover—consistently delivered successful outcomes for complex global transitions.
• Streamlined risk and issue closure for all accounts, exceeding stakeholder expectations and SLA requirements.
• Led transition knowledge management (case studies, lessons learned), increasing knowledge sharing and fast-tracking junior team capability.

Senior Executive – PMO, WIPRO India Pvt. Ltd - WIPRO - Bengaluru, India

(2014-09 - 2017-06)

• Centralised risk governance for large System Integration & Maintenance LOBs in India & Middle East—achieved consistent SLA closure of all escalations and early warnings.
• Benchmarked and drove process standardization and survey-driven satisfaction improvements.
• Consistently recognized for process innovation and delivery reliability.

Team Lead (Operations), IBM India Pvt Ltd - IBM - Pune, India

(2008-08 - 2014-09)

• Directed distributed operations teams (68+ FTEs) for internal IT infrastructure, managing all phases from rollout, migration, and compliance through to audits.
• Successfully led critical technology rollouts and OS migrations across 5,000+ end points.
• Received multiple awards for process innovation, automation, and quality leadership.

Senior Tech Support Engineer, IBM Daksh - IBM - Pune, India

(2006-10 - 2008-08)

• Delivered technical and customer support for US-based clients, exceeding key performance and communication targets.
• Consistently recognized for service quality, fast resolution, and team communication.

MBA - IT - National Institute of Business Management

BCA - St. Xavier's College