Niteshh kumaar Sahu

Results-driven Operations & Infrastructure Coordination Professional with diversified experience across e-commerce operations, logistics coordination, vendor management, technical support, banking relationship management, automobile service operations, and academic mentoring. Experienced in handling operational workflow execution, manpower coordination, last mile operations, infrastructure support activities, documentation management, customer relationship management, and vendor coordination in fast-paced environments. Proven ability to manage teams, coordinate operational activities, support technical issue resolution, and maintain workflow efficiency with strong communication, leadership, analytical, and problem-solving capabilities.

Mechanical

Engineering graduate with practical industrial exposure in manufacturing, workshop handling, mining operations, and safety management.

Team leader - FM & LM Operations at FLIPKART (2026-01 – Present)

Managing end-to-end operational workflow within FM & LM operations environment to ensure efficient and timely execution of logistics activities.

• Coordinating manpower, infrastructure resources, and operational activities to maintain productivity and workflow efficiency.
• Allocating responsibilities and distributing operational tasks among team members for streamlined execution.
• Providing technical support and coordination for fault identification, troubleshooting, and operational issue resolution.
• Conducting Last Mile connectivity surveys and supporting infrastructure execution planning activities.
• Coordinating with OFC vendors for timely project execution, material arrangement, and operational support.
• Managing operational documentation including As-Built reports, ITP forms, reconciliation reports, and workflow submissions.
• Supporting vendor billing verification, submission processes, and operational documentation activities.
• Performing quality checks and verification procedures before operational integration and execution approvals.
• Ensuring smooth communication and coordination between vendors, operational teams, and stakeholders.

Relationship Manager at Bajaj Allianz Life Insurance & Axis Bank (2023-01 – 2024-12)

• Managed customer relationships and provided banking and insurance-related service coordination.
• Assisted customers with financial product guidance and relationship management activities.
• Maintained customer engagement and ensured effective service delivery in a target-driven environment.
• Coordinated communication between customers and internal operational teams for smooth workflow execution.
• Supported customer handling, business development, and operational coordination activities.

Service Executive at Renault India - Chhindwara (2021-01 – 2023-12)

• Coordinated automobile service operations and workshop support activities.
• Managed customer interaction, operational workflow coordination, and service documentation processes.
• Assisted technical teams in ensuring smooth service execution and operational efficiency.
• Supported issue resolution and customer service management within workshop operations.
• Maintained effective communication between service teams and customers for improved operational coordination.

Intern trainee at Western Coalfield limited (2019-01 – 2019-12)

• Assisted in workshop coordination and operational workflow activities.
• Gained practical exposure to production, manufacturing, and industrial operational environments.
• Worked on industrial machine operations and safety management processes.
• Supported industrial learning activities related to underground mines operations and workflow execution.

Intern trainee at Western Coalfield limited (2018-01 – 2018-12)

• Assisted in workshop handling and industrial operations coordination activities.
• Gained exposure to production workflow, manufacturing support, and operational management supply chain.
• Worked on practical industrial machine operations and safety management processes.
• Supported operational learning activities related to mining and industrial execution.

Freelance Academic Mentor / Educator at Self-Employed (2024-01 – Present)

• Provided academic mentoring and subject guidance to students from Class 6 to 12.
• Developed strong communication, presentation, and interpersonal skills through continuous student interaction.
• Managed schedules, learning plans, and student progress tracking activities.
• Enhanced analytical thinking and problem-solving abilities while simplifying complex concepts for students.
• Strengthened leadership and mentoring capabilities through student guidance and support.

Bachelor's Degree in Mechanical Engineering – Infinity Management and Engineering college (2015-01 – 2019-12)

Higher Secondary Education – Wisdom Public School Parasia (2013-01 – 2014-12)

High Secondary Education – Kendriya Vidhyalaya CMM Jabalpur (2009-01 – 2011-12)