Deputy Manager - Flyjac Logistics A Hitachi Transport System - Chennai
(2016-01)
Operational and customer service responsibilities for export shipments coordination, logistics management, and compliance documentation.
- Operational Duties include coordination with shippers, truckers, steamship lines and Agent offices for the export of shipments.
- Arranging for pick-up or inland transportation, booking, follow-up with tracking and tracing till goods arrive final destination
- Customer Service Responsibilities include maintaining communication with vendor shipper, customer, carrier and overseas offices throughout the process and choosing proper routing appropriate to the customer's needs
- Negotiate cost-effective rates with service providers to ensure maximum profitability.
- Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers
- Compliance enabled Documentation process end to end (Shipping Instruction submitting to Liner(MBL), HBL preparations and till BL Releasing
- Participate in quotes, Attend Inquiry from Customers & Overseas offices and Ensure the business is Secured.
- Immediately report problems, operation disputes or discrepancies to supervisor manager, divisional manager or branch manager
- Resolve issues respective to meeting client requirements, data input- general customer service inquiries related to tracking & tracing
- Resolve billing discrepancies and discrepancies against client SOP's
Documentation Executive - M/s MTL MARINE TRANS LOGISTICS PVT LTD - Chennai
(2011-02-06 - 2016-01)
Documentation and logistics support for import/export operations, including customs documentation and container management.
- Applying Container Release Order to the customers
- Post Form 13 to Customes House Agent
- Shipping Bill Entry
- Invoice raise to the customers
- Prepare Export General Manifest
- Prepare Import General Manifest
- Prepare Mates Receipt
- Issue Delivery Order to the customers
- Prepare monthly container inventory.
- Agent co-ordination
