Nithin Premkumar

Operations professional with experience in last-mile delivery, fleet management, warehouse operations, and e-commerce supply chain processes. Skilled in team leadership, MIS reporting, process optimization, and root cause analysis, with a strong focus on improving delivery performance, operational efficiency, and customer satisfaction.

Senior Operation Executive at Reliance JioMart (GRAB) (2025-08 – 2026-05)

• Fleet & Last-Mile Operations Management: Oversaw a cluster of 4 stores, managing 1,500+ daily orders by ensured SLA adherence through effective coordination and monitoring.
• Team Leadership & Training: Successfully managed 3 TLs and 80+ delivery fleets, ensuring smooth daily operations, workforce planning, performance monitoring, and service-level compliance.
• Data Analysis & MIS Reporting: Utilized Excel for MIS reporting, KPI tracking, and performance dashboards; (RCA and implemented data-driven solutions to improve delivery metrics)
• Return Reduction & Customer Escalation Handling: Reduced Return-to-Origin (RTO) rates; handling customer escalations, ensuring timely resolution and enhanced customer satisfaction.
• COD Reconciliation: Managed daily COD reconciliation and ensured accurate cash settlement with delivery teams.

Intern - Logistics and supply chain management at Flipkart (launchpad) (2023 – 2023)

• Assisted in warehouse logistics and supply chain operations, including inventory management, material handling and inbound and outbound logistics.
• Hands-on experience with real-time tracking systems, Warehouse Management Systems (WMS), and 3PL logistics.

BBA in Logistics – Bharathiar University (2022 – 2025)