Nithya A

IT Support Engineer with experience in desktop support, hardware troubleshooting and end-user assistance. Skilled in Windows system management and basic networking tasks such as LAN connectivity and IP configuration. Strong problem-solving skills, Seeking a Network Support role to support efficient IT operations.

Desktop Support Engineer (IT Support) - ILINKS Infotech

(2026-01 - 2026-03)

• Configured IP addressing, subnetting, and LAN connectivity for desktop environments.
• Performed LAN cable crimping and modem-to-switch network setup.
• Installed and upgraded Windows 7, 10, and 11 on 20+ desktops and laptops.
• Troubleshot Windows activation, boot issues, BIOS configuration, and hardware problems.
• Installed and supported MS Office, Outlook, device drivers, and printers.
• Managed user accounts and file sharing over LAN/Wi-Fi.
• Provided L1 end-user support for software, system, and network issues.
• Applied basic endpoint security configurations using Windows Defender.

Bachelor of Computer Science and Engineering - Computer Science and Engineering - Indra Ganesan College of Engineering, Trichy (2021 - 2025)

HSC - Little Flower Girls Higher Secondary School (2020 - 2021)