Nitin Chavan

Results-driven Senior Test Engineer with 5.3 years of experience in end-to-end functional testing of Google Gemini 2.0 & Chat GPT 4.0 Integration with Sky Chatbot across Mobile applications (Android & iOS) across domains like Capital Markets (OMS/RMS), Core Banking & Loans (LOS/LMS), and Traveling Domain (Web-Connector), Skilled in API testing using Postman and efficient test life cycle management using JIRA.

Test Engineer at Benzy infotech (2025-01 – Present)

SKY ChatBot an intelligent customer support AI chatbot for the India region leveraging Google Gemini 2.0 & Chat GPT 4.0 Integration to provide real-time, context-aware responses across travel and ancillary services. The chatbot was integrated with back-end APIs and booking systems to automate user interactions, reduce manual support dependency, and enhance customer experience across multiple product lines.

Microsoft Clarity

Integration (Desktop, Web, Android & iOS): Validated integration, session recordings, Video validation, screen analytics, rage tap/dead click tracking, user journey analysis, funnel tracking, and privacy compliance to improve UX insights and conversion optimization across applications.

• Expertise in validating AI-powered chatbot applications built using Google Gemini 2.0 & Chat GPT 4.0 Integration, including conversational workflows, AI response accuracy, prompt validation, intent recognition, fallback handling, API integrations, and end-to-end customer journeys.
• Designed and validated chatbot flows for flight booking life cycle including search, fare selection, booking, rescheduling, and cancellation.
• Performed API validation and response verification between chatbot, middle ware, and provider systems.
• Created and executed end-to-end test scenarios covering user intents, fallback handling, and conversational flows.
• Validated AI response accuracy and contextual relevance from Gemini across multiple user queries
• Collaborated with product and development teams to optimize intent recognition and conversation design.
• Hands-on experience in Microsoft Clarity integration validation and testing across Web, Desktop, Mobile Web (Msite), Android, and iOS applications.

Senior Test Engineer at HDFC BANK & SECURITIES (2023-01 – 2025-01)

Payroll: Indium Software (2023–2024) → QualityKiosk Technologies (2024–2025). HDFC Securities is enhanced the platform to support seamless IPO investments. is a next-generation trading platform designed to offer a fast, seamless, and reliable trading experience across mobile and web platforms Implemented real-time market data, secure API integration, and workflows for IPO applications a user-friendly experience.

Smart

Saathi (DDP) a digital distribution platform integrating all banking products into a single Mobile application with Agent-Customer On-boarding journey. Handled core banking products commercial loan, Personal loan, credit card, fix deposit for NTB customer. The platform empowers assigned agents to fulfill customer needs by offering services like Fixed Deposits and Credit Cards to both New-to-Bank (NTB) and Existing-to-Bank (ETB) customers through seamless journeys integrated with LOS & LMS systems.

• Designed and executed end-to-end test plans trade finance, ensuring thorough coverage of critical customer journeys.
• Identified and resolved issues early in the development cycle, leading to reduction.
• Worked closely with cross-functional teams, including product managers, developers, and business analysts.
• delivering measurable improvements in system performance, resulting in higher client engagement.
• Analysed system performance, user behavior, and market trends to continuously optimize test cases. This proactive approach led to improved software quality.
• Spearheaded the design and implementation of test strategies, leading to improvement in lead generation and a subsequent increase in sales, ensuring seamless alignment with business objectives.
• Exceeded key performance metrics and testing benchmarks, driving increase in overall project efficiency and contributing to a significant reduction in defects.
• Fixed Deposits and Credit Cards, ensuring that all features were intuitive and that customers could avail all offers and benefits seamlessly through the digital platform.

Support Engineer at Mind Spark Technology (2022-01 – 2023-01)

Commodity trading (MCX) is proud to introduce HDFC Securities, our newly upgraded trading platform HDFC SKY designed to provide a faster, more efficient trading experience for both mobile and web users in Trade life cycle, E2E flow of an application, Equity & Derivatives, with cutting-edge architecture and a state-of-the-art trading engine, HSL ensures stability and reliability Risk Management System (RMS) & (OMS), allowing users to navigate the dynamic financial markets with ease.

• Provided production and customer support for web and mobile trading applications.
• Strong understanding of service, billing, and inventory management
• As part of the Production Support and Customer Support team, I was responsible for handling customer-reported issues.
• coordinating with cross-functional teams, and ensuring timely resolution to maintain a smooth trading experience.
• validated before deployment, minimizing system failures and improving customer satisfaction

Customer associate at SBICAP Securities (2021-06 – 2022-01)

The CRM system was used to manage the complete customer lifecycle, including customer onboarding, KYC verification, lead management, investment tracking, service requests, and relationship management. The platform enabled customer associates to monitor newly onboarded customers, update customer profiles, provide investment product information, schedule follow-ups, and coordinate with internal teams to ensure timely customer support and resolution.

• Tracked newly onboarded customers and ensured successful account activation.
• Assisted customers with Demat and Trading account onboarding processes.
• Reviewed customer KYC and onboarding status and coordinated with relevant teams for pending verification.
• Followed up with customers regarding incomplete documentation and onboarding requirements.
• Provided information on investment products such as Mutual Funds, SIPs, Equity Trading, IPOs, Bonds, and Fixed Income products.
• Suggested suitable investment plans based on customer requirements and financial goals (as per company guidelines).
• Logged and tracked customer queries, complaints, and service requests through the CRM portal.
• Coordinated with Sales, Operations, Compliance, and Relationship Managers to resolve customer issues.

MBA – Dr. Babasaheb Ambedkar Marathwada University