Senior Manager – Project & Delivery Lead (Sales, Spares & Digital Processes) - VE Commercial Vehicles Ltd. (VECV) — A Volvo Group & Eicher Motors JV - Gurugram
(2014-11)
Lead the enterprise SAP delivery portfolio and digital transformation charter for one of India's leading commercial vehicle OEMs — spanning manufacturing, sales, aftermarket, dealer management, and finance value chains.
- Own end-to-end delivery accountability for a multi-crore SAP & digital program portfolio across SD, MM, DBM, Warranty, CRM, FI, Mobility, Analytics, and Integration streams.
- Lead a 60-member cross-functional delivery organization (functional consultants, developers, mobile & UX engineers, integration architects, business analysts) — driving system stability, SLA compliance, and continuous enhancement.
- Institutionalized Agile and Scrum-based delivery across the SAP & Digital CoE, improving release velocity, reducing defects, and enabling predictable delivery.
- Established a structured project tracker and PMO governance model, ensuring real-time visibility of major, medium, and minor initiatives to leadership.
- Delivered Sales Application Platform (Dealer & DSE Digital Sales Suite) — a next-gen digital sales platform covering the complete lead-to-order journey — enquiry management, digital e-KYC, financer coordination, price approvals (DAN), gate pass, and retail invoicing. Enabled paperless dealership operations, real-time pipeline visibility for leadership, and audit-proof compliance across 350+ dealerships. Integrated with SAP S/4 HANA, CRM, and finance systems via APIs.
- Championed the design and rollout of Aftermarket Mobile Application Platform — a cloud-native mobile platform for the aftermarket ecosystem — covering service booking, technician workflows, spares ordering, warranty claims, and customer engagement. Enabled on-the-go transactions for 700+ dealer service centers with real-time SLA tracking, boosting service throughput and NPS.
- Delivered E-Shopee — Parts E-Commerce Platform — a B2B parts e-commerce channel enabling dealer self-service ordering, dynamic pricing, and revenue acceleration in the spare parts business.
- Championed migration of the Discount Approval Note (DAN) claim process to SAP Fiori with modern UX; drove rule-based auto-approval, eliminating manual bottlenecks and reducing claim TAT significantly.
- Deployed cloud-based mobility apps (Customer 360, BI Dashboards, DSR Portals) giving field teams and leadership real-time visibility into customer, sales, and service metrics.
- Simplified customer onboarding from enquiry → finance confirmation with digital KYC capture, document upload, and audit trails (e-KYC & Customer Validation Digitization).
- Digitized critical order-to-cash and buyback processes (SRN Revamp & Buyback Automation) eliminating manual approvals and improving cycle-time.
- Delivered analytics platforms for management to drive data-led pricing, discount governance, and dealer stock optimization (Embedded Analytics — Region / Model / Tonnage-wise Pricing Intelligence).
- Led the enterprise-wide SAP S/4 HANA migration roadmap, orchestrating architecture, cutover, and stabilization across business units.
- Delivered dealer business management across ~350 dealerships covering sales, service, parts, and warranty (SAP DBM Enterprise Rollout).
- Directed the nationwide GST-compliance program across 350+ dealer locations with zero business disruption (Pan-India GST Rollout).
- Executed international rollout with third-party integrations for marketing and non-marketing entities (Export Plant (Dubai) SAP Implementation).
- Deployed SAP EWM for dealer and distributor networks driving operational efficiency (SAP EWM Warehouse Automation).
- Managed multiple parallel program streams as part of the SAP delivery portfolio (New Bus Plant SAP Rollout, EEC & VTI Migrations, Parts P2P & Export Processes).
- Enabled process simplification, digitization, and cycle-time reduction across DAN, claim settlement, retail invoicing, dealer stock management, and aftermarket service delivery.
- Drove data-driven decision-making through embedded analytics — region, model, and tonnage-wise pricing insights.
- Ensured compliance-first delivery — audit-proof workflows, WFH/timesheet governance, and finance approval controls.
- Benchmarked processes against industry leaders (Tata Motors CV, Ashok Leyland, Daimler/BharatBenz) to embed best practices into VECV's digital roadmap.
SAP Delivery Lead (Client: VECV) - Hages Business Solutions Pvt. Ltd. - India
(2009-12 - 2013-05)
Led SAP SD, MM, and Warranty delivery streams for a large automotive OEM engagement — managing enhancements, production support, and issue governance.
- Delivered the AUDI subcontracting procurement program using SD-MM integration; configured pricing, STO, and CIN automation.
- Delivered the REMAN (remanufacturing) rollout — enabling remanufactured sales cycles via STO and SD configuration.
- Led an SAP SD Audit engagement for Yana Tyres (Sameer Africa Ltd., South Africa) — reviewing enterprise structures and recommending MIS/process improvements.
- Deployed technical enhancements leveraging User Exits, BADIs, and BAPIs to solve complex production issues.
SAP SD Consultant - INSYLABS - India
(2008-03 - 2011-01)
Delivered SAP SD implementation, enhancements, and L2/L3 production support for manufacturing clients including Radico Khaitan Ltd. and Finolex Pvt. Ltd.
- Resolved complex pricing, ATP, MTO, output determination, and cross-module (FI/MM/PP) integration issues.
- Conducted SAP training for business power-users driving adoption post go-live.
Relationship Manager - ICICI Direct
(2007-01 - 2007-11)
Managed sales teams and channel partner ecosystems.
Assistant Relationship Manager - India Infoline
(2004-06 - 2005-07)
Sales and relationship management for financial products.
