Spotfire Administrator - HCL Tech - Hyderabad (Remote)
(2021-08)
Project 3: Transport for London. Client: TFL. Environment: Spotfire 11.4.2, 11.4.5, 12.0 and 14.0.x. Transport for London is Information on all forms of transport in London including cycle hire, route, maps, plan a journey, tickets sales, real time traffic and travel updates.
- Administer Spotfire environment, including configuring Spotfire Server, Spotfire Analyst, and Spotfire Web Player for optimal performance.
- Manage user roles and permissions in Spotfire, configuring security settings using LDAP and SSO.
- Performed upgrade activities on Spotfire server latest version 11.4.2, 11.4.5, 12.0, 14.0.x upgrade on various environments.
- Led end-to-end Spotfire upgrades across Server, Node Manager, Web Player, Automation Services, and Analyst Client packages, starting with pre-upgrade assessments, compatibility checks, and impact analysis to minimize production risk.
- Prepared detailed upgrade runbooks, backup and rollback plans, and cutover checklists and configuration migration to preserve system integrity across environments.
- Diagnosed and resolved a production Web Player routing failure (HTTP 404 at the http.sys level despite green health status), authoring the customer-facing RCA and driving preventive fixes.
- Provided L2/L3 support for Spotfire incidents via ServiceNow, monitoring system health, logs, and usage patterns to proactively address performance bottlenecks in reports and dashboards.
- Led deployment and migration activities including promoting content across environments, patching, and upgrade support, leveraging Spotfire APIs and scripts to automate routine administration tasks.
- Integrate Spotfire with multiple data sources (SQL, HDFS, AWS, etc.) to ensure seamless data access for analysts and business users.
- Troubleshoot and resolve issues related to data refreshes, performance degradation, and server downtime.
- Involved in Automate tasks using Spotfire's IronPython scripting and JavaScript for custom functionality (e.g., automating data refresh processes).
- Increased end-user satisfaction by providing customized training and troubleshooting resources.
Spotfire Administrator - Wissen Infotech Pvt Ltd - Bengaluru, India
(2020-01 - 2021-08)
Project 2: Client Overview: General Electric (GE), is an American multinational conglomerate corporation incorporated in New York, and headquartered in Boston, Massachusetts, and Cincinnati
- Responsible for library administration and moving library content from one environment (Dev/test) to another environment (prod).
- Worked on Spotfire 7.11 and 10.3 with latest hotfixes.
- Scheduled jobs through Window task scheduler using Spotfire Automation services.
- Creation and Deletion of Users in Dev / QA / Prod Domains.
- Revoking and Providing Access to Users.
- Monitoring of user actions in Spotfire professional client.
- Involved in handling Unplanned and Planned Outages.
- Troubleshooting issues in Spotfire Web player and Spotfire server.
- Interaction with users on daily basis, understanding requirements.
- Involvement in the 10.3 of upgrade of the Spotfire environment.
- Involved in preparation of technical and functional design documents.
- Raising ticket with TIBCO Spotfire Support team and communicating with vendor on respective issues.
System Administrator - Wissen Infotech Pvt Ltd - Bengaluru, India
(2018-04 - 2019-12)
Project 1: Client Overview: The Project NextDoc contains Electronic Trail Master Files (eTMF) In other words, Clinical Trail Drug Documents created by principal Investigators, EDRS, IDRS, and TMF specialists
- Involved in production support activity
- Coordinated with client management and Key users for resolution of problems
- Coordinated with technical team for customized developments
- Analyzed errors, researched cause of errors, provided corrective solutions, and suggested preventive actions to avoid recurrence
- Resolving issues via tickets from users within SLA timelines
- To analyze solution design documents in order to understand eTMF (Electronic Trail Master File) queues inside process
- Resolving workflow-related tickets, From given Issues (Statues stuck in Running, Error, Canceled)
- Resolving system account checkout and document lock tickets
- Resolving Deferred TO DO LIST Task issues
- Giving access to users for Gatekeeper group with PM Approvals
- Working on Unverified Document list, typically logged when study is shipped to sponsor
- Doing eTMF Patch Testing monthly wise and Submitted to related department
- Doing Regression Testing monthly wise and submitted to related department
- And pulling monthly report that is sent to team manager
