Nitin Thakur

Customer Experience & Client Support Professional with nearly 3 years of experience delivering high-quality customer service across customer support, email operations, CRM management and service coordination. Experienced in customer interactions, documentation, CRM platforms, Zendesk, stakeholder communication, backend operations and cross-functional collaboration with a strong focus on customer satisfaction and operational excellence.

Customer Success Executive - SolarSquare - Bangalore, India

(2026-06)

• Managed post-installation customer engagement and customer satisfaction initiatives.
• Collected structured customer feedback following residential solar installations.
• Coordinated appointment scheduling and rescheduling with customers and sales teams.
• Maintained customer records, service updates and CRM documentation.
• Collaborated with sales, operations and installation teams to ensure seamless service delivery.
• Escalated customer concerns and ensured timely resolution.
• Supported backend operations, documentation and workflow coordination.

Customer Experience Associate - TaskUs (Bumble Project)

(2025-07 - 2026-06)

• Managed customer accounts through email support while delivering exceptional customer experience.
• Utilized Zendesk and CRM platforms to document and manage customer cases.
• Collaborated with cross-functional teams to resolve customer requests efficiently.
• Maintained accurate documentation while meeting productivity and quality standards.
• Identified recurring customer issues and supported continuous process improvement.

Customer Support Executive - Teleperformance

(2023-10 - 2024-12)

• Resolved customer account inquiries with professionalism and accuracy.
• Maintained CRM records and service documentation.
• Collaborated with internal teams for timely issue resolution.
• Delivered service aligned with quality standards and operational targets.

Higher Secondary Education - Madhya Pradesh Board