Senior Analyst at APAC Regional Security Centre - Uber - Bengaluru
(2020-10)
FTE since July 2025
- Spearheaded regional security efforts during major geopolitical crisis like India-Pakistan conflict, Sri Lankan Financial Crisis, COVID-19 pandemic, and multiple major seismic and cyclonic events across APAC, ensuring business continuity and employee safety.
- Direct and mentor a high-performing team of 10 analysts, maintaining 100% adherence to global security protocols and rigorous SLAs.
- Engineered and implemented new Standard Operating Procedures (SOPs) that streamlined RSC workflows and improved incident response times.
- Conducted deep-dive impact analyses on geopolitical shifts, labour unrest, and infrastructural risks to provide actionable intelligence to senior stakeholders.
- Serve as a core member of the User Acceptance Testing (UAT) team, overseeing the integration of proprietary and vendor-based security tools.
- Manage end-to-end security functions including OSINT gathering, threat management, marketplace security, and advanced camera investigations.
- Oversee comprehensive bookkeeping, shift scheduling and auditing for all verticals, including incident triages, alarm health reviews, and travel advisory dissemination.
- Ensure all the incidents, alerts, triages, emergency communications etc are deployed within the agreed SLA.
- Periodic review of all SOPs in coordination with the other security centres to ensure process is uniform across the regions and regional nuances are also considered.
- Prepare the Root Cause Analysis after big events.
- Regular cadence with the stakeholders to address their concerns and ensure alignment in the working of Security Centre and Security Ops teams.
- Spearheaded the implementation of a new incident management system, ticketing system, chatbot etc.
- Implemented a new training program for junior team members, resulting in an improvement in operational efficiency and incident resolution rates.
- Worked on improving the quality of products and regular operations through comprehensive quality assurance programs.
Team Lead, South Asia Command Centre - Citi Bank - Mumbai
(2019-10 - 2020-09)
On contract with Mitkat
- Orchestrated round-the-clock operations for the Corporate Command Centre, ensuring uninterrupted monitoring and rapid response for one of the world's leading financial institutions.
- Directed a dedicated team of 6 executives, fostering a culture of high performance and strict adherence to banking security standards.
- Optimized the ProWatch alarm monitoring system to reduce response times and enhance the accuracy of incident detection.
- Empowered senior leadership with real-time situational awareness by issuing high-priority risk alerts, security advisories, and comprehensive trend reports.
- Conducted detailed impact assessments for a diverse risk landscape, including geopolitical volatility, civic disturbances, transport disruptions, and health-related crises.
- Managed all aspects of command centre administration, ensuring that personnel, technology, and reporting workflows remained audit-ready and efficient.
Intelligence Specialist - Pinkerton - Gurgaon
(2016-07 - 2019-09)
- Leveraged Open-Source Intelligence (OSINT) by monitoring global news portals, social media, and academic journals to provide real-time situational awareness across the Asia-Pacific region.
- Authored high-impact daily and weekly intelligence briefs, distilling complex geopolitical and environmental data into actionable insights for senior leadership.
- Spearheaded comprehensive country risk profiles, evaluating regional threats and vulnerabilities to guide safe business expansion and personnel travel.
- Conducted deep-dive secondary research and adverse media monitoring to identify emerging threats, including labor unrest, health epidemics, and policy shifts.
- Analyzed large-scale data sets to develop mitigation suggestions, directly influencing corporate security protocols and reducing regional risk exposure.
- Managed a 24/7 Risk Helpline, providing immediate guidance and crisis assistance to international stakeholders during active security incidents.
- Produced specialized case studies and travel advisories that enhanced organizational readiness and employee safety for high-risk travel assignments.
Tactical Information Analyst, Level III - Pinkerton - Gurgaon
(2013-07 - 2016-07)
Research Analyst - Pinkerton - Gurgaon
(2011-12 - 2013-07)
Freelance Content Developer - mbarendezvous.com - Remote
(2011-10 - 2018-04)
Research Officer - Dikshant Education Centre - Delhi
(2010-04 - 2011-08)
Research Officer - New Delhi IAS - Delhi
(2009-06 - 2010-04)
Executive - IDBI Bank - Mumbai
(2009-04 - 2009-05)
