Nitish Prajapati

To work in a challenging environment with committed and dedicated people and make my career dream come true as a valuable resource to a reputable organization, with honesty and full zeal. My ultimate aim is to establish myself as an asset in this, and I want to make my best efforts in your organization.

Supervisor | Operations & Customer Support Specialist at Bill Gosling Outsourcing (Dafabet) (2025-12 – Present)

Promoted to supervisor role managing team operations and customer support

• Team Leadership & Supervision
• Customer Service & Client Handling
• Process Management & Workflow Optimization
• Managed a team of 25 associates ensuring smooth daily operations
• Monitored performance metrics and implemented process improvements
• Handled escalations and maintained high customer satisfaction
• Prepared reports and maintained documentation using MS Office
• Client Query Resolution
• Daily Reporting & Documentation

Student Advisor at Bill Gosling Outsourcing (Allen Online) (2024-05 – 2025-12)

Provided guidance to students on academic choices and career pathways

• Provided one-on-one guidance to students on academic choices, course selection, and career pathways
• Assisted students in understanding institutional policies, scholarship opportunities, and exam preparation strategies (c.g., JEE, NEET)
• Conducted orientation sessions and counseling for prospective and newly enrolled students (ONB - All over India On-Boarding)
• Maintained accurate student records and provided regular follow-up to ensure goal progression (OB Project)
• Addressed student queries through phone and email, ensuring a positive student experience (IB, OB And Email)
• Promoted scholarship programs like Tallentex and early bird discounts to encourage student enrollment
• Client Interaction

Technical Department, Sales at I globe solution (2023-11 – 2024-04)

Provided technical support and customer service for products and services

• Provided detailed information about products and services and resolved customer issues promptly
• Answered customer inquiries via phone and chat
• Answered customers with product installation and setup
• Performed troubleshooting on technical problems

Back-office Executive at gofoodieonline (2023-01 – 2023-06)

Analyzed customer feedback and collaborated on service improvements

• Analyzed customer feedback to identify areas for improvement in products or services
• Collaborated with other departments to ensure customer satisfaction through effective problem resolution
• Conducted regular reviews of customer service performance and identified opportunities for improvement in management

Assistant Manager at Country Delight (2021-01 – 2022-12)

Managed stock and developed strategies for customer satisfaction and organizational efficiency

• To ensure the Stock Management
• Developed and implemented strategies to increase customer satisfaction and loyalty
• Established processes to ensure efficient workflow throughout the organization
• Resolved conflicts between employees by guiding the company's policies and procedures

M.Sc in Biology – Parishkar College of Global Excellence (2021 – 2023)

B.Sc. – Parishkar College of Global Excellence (2017 – 2020)

M.A – Parishkar College of Global Excellence (2021 – 2021)